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yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

alexsanchez808#gmail.com

 

objective

solutions-focused information technology administrator eager to contribute helpdesk/desktop support, data analysis, troubleshooting expertise as well as dynamic project management and operational enhancement abilities in a senior it management assignment.

 

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career profile

ø  b.s., computer information systems.

ø  over six years of relevant it experience.

ø  career built in wide-ranging facets of helpdesk support and desktop support.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  knowledgeable in in-depth hardware/software troubleshooting and repair.

ø  expertise in end-user training.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

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technology skills

object oriented analysis, oracle developer/2000 forms, ms office and project, microsoft visual studio.net, microsoft office professional, unix, toad for oracle, perl, html, oracle 10g administration, java, data warehousing, data modeling, lan/wan networks, corporate email, telecommunications; internet / intranet operations

 

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professional experience

acxiom corporation, phoenix, az                                                                                             2002 c present

production data analyst (date-present)

       promoted to conduct detailed data analysis and trends evaluation.

       author insightful reports tailored to each employee.

       successfully leverage system resources and staff to consistently meet service level agreements for deliverables. 

       launch mainframe flat file system and oracle 10g database through extraction, transformation and loading (etl) data.

       designed, simplified and upgraded it processes with macros and shell/perl scripts.

       develop sql queries.

       play key role in utilizing oracle dba in unix environment.

       assumed responsibility to support dba in defining computer database project requirements.

       drive effective completion of project parameters.

       effectively support use/application of databases to achieve organization and classification of data.

       determine and orchestrate database project requirements.

       achieve database application backups, maintenance and disaster recovery.

 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

 

desktop support / help desk support (2002-date)

       recruited to conduct functional/technical support, troubleshooting and diagnosing of hardware and software issues.

       evaluated desktops, laptops, wan/lan and remote systems.

       facilitated installation/upgrading of software applications.

       performed setup and troubleshooting of all equipment.

       installed, configured, monitored and troubleshot pc's and related hardware on all os platforms.

       worked closely with telecommunication team to effectively troubleshoot t1 lines and company-wide phone issues.

       conducted purchasing, documentation and inventory control of all computer equipment and software licenses.

       performed diagnostic testing on pc equipment.

       achieved high rates of printer operational availability.

       resolved windows/internet explorer issues on desktops and laptops.

       assembled and maintained computer systems including memory upgrades.

       solved multiple windows, internet explorer and pc software issues.

       successfully controlled and assessed lan.

       tasked to install and configure routers/switches.

       originated in-depth weekly reports.

 

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earlier background

prior to 2002, served as account manager, american valet company, phoenix, az, therapeutic aide, child and adolescent resources for education, waianae, hi, and emergency medical technician, king county ambulance, auburn, wa.  in these assignments, built outstanding operations, customer service, organizational, training and emergency situation skill sets.

 

 

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education

devry university, phoenix, az

bachelor of science, computer information systems, 2008

 

 

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community involvement

developed website for habitat for humanity utilizing php, javascript and ms project


yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

alexsanchez808#gmail.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.s., computer information systems and over six years of relevant experience.  to complement this background, i possess demonstrated expertise in helpdesk/desktop support, troubleshooting, end-user training, analysis and process improvement, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

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