Dedicated E-Commerce Management Professional eager to contribute extensive talents toward supporting a dynamic company in driving revenue growth and profitability.

 

 

Bilingual (English and Spanish), goal-oriented, analytical and committed to excellence in all endeavors. Possess outstanding academic credentials and proficiencies in team-building, staff leadership, and project coordination.  Anticipate, plan, and respond accordingly to changing business priorities, industry trends, and market demands. Able to rapidly identify opportunities which will propel employer/client to achieve leadership status in the digital marketplace.

Selected Achievements:

 

         Grew E-Commerce revenue for Lawson Products by 8% and enhanced offsite quoting capability by introducing and training 90 sales agents in use of online vendor-managed inventory system

         Chosen to participate in W.W. Grainger s Leadership Development program based on proven management acumen.

         Accelerated learning curve for W.W. Grainger s service center staff by clearly detailing work processes in ISO process documentation.

         Instituted staff cross-training program to heighten productivity in service center by 15%.

         Grew export sales at McMaster-Carr by 10% through comprehensive analysis of 50 new customer accounts and assessing potential for long-term profitability.

         Re-negotiated global freight rates to boost monthly sales volume at McMaster-Carr by 5%.

         Leveraged strong creative talents to prepare informative and compelling sales proposals for 400+ international customers, increasing export sales by 5% at McMaster-Carr.

         Conducted in-depth market analysis resulting in 1,200 new customer accounts for McMaster-Carr within only five months.

 

 

Lawson Products Inc., Des Plaines, IL, 2008 to Present

E-Commerce Project Manager   

         Apply exemplary leadership expertise toward directing team of six in daily UAT (User Acceptance Testing) activities in support of E-Business Unit.

         Spearhead daily operations of E-Procurement site inclusive of developing marketing campaigns and maximizing ROI by precisely evaluating consumer data.

         Analyze pre-implementation profitability of Electronic Data Interchange (EDI) projects to estimate financial risks and/or gains.

 

W.W. Grainger Inc., Lake Forest, IL, 2006 to 2008

E-Commerce Customer Care Manager        (2007 to 2008)

         Proficiently steered daily operations of service center with a constant focus on elevating quality assurance and productivity.

         Documented and established process integration maps to accommodate and optimize future appearance and functionality of company s website.

         Proactively prepared 90-day on-boarding/training plan for new service center managers/supervisors.

         Motivated, mentored, coached and led six personnel to exhibit performance excellence.

 

Continued ►

 

 

Professional Experience (W.W. Grainger) continued                             Glennys Hedderman C Page 2 of 2

 

Competitive Intelligence Associate         (2006 to 2007)

         Established innovative intelligence network to acquire insight from the field, vital to improving internal performance.

         Employed considerable critical thinking abilities to provide strategic recommendations on company-wide initiatives such as future eCommerce functionality developments and new service offerings.

         Identified and explored Latino potential in Maintenance Repair Operations industry to determine and capitalize on future growth strategies.

         Orchestrated competitive intelligence road shows throughout the US to educate and empower 60 sales leaders in enhancing positioning of products and services against nationwide and local competitors.

         Proposed industry environmental assessment to Human Resources to formulate and modify recruitment and retention strategies based on target customers/markets, industry trends, and technology advancements.

 

Chicago Community Ventures, Chicago, IL, 2005

Small Business Development Initiative Consultant (Intern)

         Provided consultative guidance to small businesses on behalf of non-profit organization, with a focus on technology, strategic planning, and operations management.

         Assembled helpful reference manual of service providers for new clients.

 

McMaster-Carr Supply Company,  Elmhurst, IL, 2000 to 2005

International Logistics and Operations Specialist        (2002 to 2005)

         Successfully decreased manpower requirements by standardizing order process.

         Coordinated, supervised and directed interdepartmental teams in improving customer satisfaction through swift resolution of issues relating to orders, invoices, customs, and freight discrepancies.

         Handpicked as liaison between senior management and Export department, tasked with defining corporate policies and procedures to expedite and streamline daily department activities.

 

International Inquiries Coordinator      (2001 to 2002)

         Evaluated and created alternative methodology for sale of hazardous materials to significantly lessen corporate financial risk.

 

Inside Sales Consultant           (2000 to 2001)

         Demonstrated excellent communication skills in performing outbound calls to existing customers, securing repeat business and ensuring 100% satisfaction.

 

 

The University Of Chicago, Graduate School Of Business,  Chicago, IL, 2006

MBA Degree

         Concentrations in Marketing Management, International Business, and Strategic Management

 

Ball State University, Muncie, IN, 2000   

BA Degree, Spanish and Marketing

         Dean s List

 

Competitive Intelligence Certificate, Fuld s Academy of Competitive Intelligence

 

 

Microsoft Office (Word, Access, Excel, Outlook), Visio, Liquid Planner, and Minitab

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an E-Commerce Management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you exceptional academic credentials including an MBA degree, exemplary expertise in driving web-based business development and growth initiatives, and an excellent blend of talents in market research and analysis, staff management, competitive intelligence, and establishing successful online strategies to maximize return on investment. To complement these qualifications, I offer first-rate forecasting, planning, and critical thinking skills which are paramount in E-Commerce management.    

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet. 

 

Sincerely,

 

 

 

Glennys Hedderman