Performance driven and client focused Management Professional with a drive and determination to ensure the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.  Seeking mid to high level administration and operations positions.  

Strategic/Feasibility Plans • Account Management • Customer Retention and Loyalty Focused • Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Customer Service Programs • Competitive Intelligence Assessments

         Strong business background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, strategic planning, business development processes, sales methodologies, risk mitigation awareness, as well as development of programs to increase and retain associates and clients. 

         Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.

         Skilled in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Technology savvy and proficient in numerous applications and platforms, including: TMO, PRONTO, MLCS, Microsoft Word, Windows, Leprechaun, CBSI, Inform & Enhance, Encompass, Desk Top Originator, Loan Prospector.

         Manage key accounts, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.

         Manage business facets including high level analyses related to departmental budgets and financial analyses.

         Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.

         Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

         Provide leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

 

- B.S. C Psychology, George Mason University

- Specialized Training Courses: National Decisioner Training, Income & Asset Analysis Workshop, Product &

   Pricing Workshop.

 

         Generated FHA, Conventional, VA and USDA mortgages through effective prospecting of mortgage bankers/brokers.  Personal production resulting in over $100 million in annual revenue. (Stearns Lending)

         Trained mortgage bankers/brokers to properly submit and structure loans to meet Stearn s loan submission guidelines as well as educated bankers/brokers on program availability and policy changes within specific investors, including Fannie Mae and Freddie Mac. (Stearns Lending)

          

          

          

 

 

Account Executive

 

Account Representative

 

Senior Sales Coordinator III

 

Senior Loan Coordinator

 

Manager