performance-driven operations manager eager to contribute strategic planning, process improvement, and resource management expertise toward supporting an organization in maximizing productivity and profitability.

 

profile

 

         dynamic team leader; adept at multitasking within fast-paced, high-pressure operations environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         create profit-focused tools and steer all-inclusive operating programs; demonstrate key web development / management talents.

         out-of-the-box thinker; able to create best practice methodologies that achieve strategic alignment with corporate goals.

         solid supportive quality assurance, tracking / analysis, communications, and business relations skills.

 

~ education and training / development ~

 

extensive business administration coursework                                                                                                                          ohio dominican university

 

certified industrial equipment trainer • hazardous materials specialist designation

miniature / micro-miniature electronics repair • iso internal auditor training

 

key professional accomplishments

 

ø  increased productivity 13% by designing and launching innovative new operational strategies, as well as developing a company s first-ever operations strategic plan focused on five key objectives and 19 tasks.

ø  created substantial growth potential and increased project management talents by developing a comprehensive training / development program for field supervisors and team leaders.

ø  spearheaded corporate alignment with strict iso 0000 xxxxxx xxxx , xxxx , xxxxx 00000 objectives to include designing and developing robust facility-wide training, safety, and environmental programs.

ø  increased repair-based revenue over 150% by developing unique new process flows instrumental in attaining faster repair times and lower manpower requirements.

ø  coordinated the repair of over 350 units per day, as well as successfully fulfilling over 5,000 daily orders.

ø  developed a definitive product certification program in coordination with worldwide team members which increased technician skill sets and improved overall productivity.

 

professional synopsis

 

preferred sourcing, marysville, oh

 

         apply dynamic leadership talents toward performing broad scope of strategic development, execution, and management of comprehensive operational plans designed to grow ohio-based clientele, as well as building a top-performing operations team in coordination with key process improvement efforts.

         contribute strong interpersonal relations skills instrumental in liaising among customers, management, internal staff, and sales associates to coordinate all containment efforts in accordance with consumer / corporate requirements.

 

decisionone, grove city, oh

 

         strategically steered the development and management of wide-ranging operational tools to include facilitating results-focused training materials, classes, and web site content, as well as directing skilled associates in daily production efforts.

         demonstrated sharp analytical abilities toward tracking, projecting, and reporting targeted electronic repair and customer fulfillment programs, along with maintaining cohesive communications with executive-level management to ensure strict alignment with overall corporate goals.

 

abb, columbus, oh

 

         drove operations productivity by expertly coordinating repair activities for five product lines and 100 unique parts to include establishing all priority selection, pricing, and reporting programs.

         optimized team performance client satisfaction by concurrently supporting field service and manufacturing repair operations, along with assisting in the development of a cost-effective customer ordering and repair tracking website.