Yyyyyy x. yyyyyy

◊ xxxxxx Cedar Xxxxxxy, F202 ◊ Xxxxxx, XXXXXX xxxxxx ◊

xxx-xxx-xxxx ◊ abc@xyz.com ◊

 

 

Driven Professional seeking a challenging position as a Customer Service Supervisor, where expertise in employee development, client accounts, and project troubleshooting will prove instrumental to company success.

 

 

         Offer over four years customer service experience and nine years serving in supervisory roles.

• Sharp business acumen and experienced in managing broad scope of operations, from supervisory process and procedure, research and investigative techniques, and analysis functions.
• Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
• Excel in recruiting, building, and mentoring top-performing, service-oriented, client-focused staff.
• Dynamic communication, negotiation, presentation, and relationship management skills.
• Experience in persuasive communication; able to express solutions in xxxxxxys that lead clients to understand and correct problems.
• Skillful at performing independently or within a team to exceed all operational goals and objectives.
• Proficient in a wide variety of computer systems and support of information systems, including Microsoft Word, Excel, Outlook, Access, Powerpoint, Project, and Visio.

 

 

Supervisor/Lead (ASIII) King County, Elections Division                                                                                                  2006 C Present

• Successfully lead and supervise all election processes, including correct and timely mailing of absentee ballots, ballot adjudication, and accurate tabulation of ballots for 700,000 registered voters.
• Effectively recruit, train, and supervise 75-member staff and actively collaborated in management operation functions such as forecasting, handling recruitment needs, perform quantitative and qualitative analysis for future elections.
• Manage wide variety of operational activities, including accurate voting results to ensure people s choice is evident.
• Efficiently prioritize work area tasks; investigating and implementing proven management practices utilizing MS Office applications for scheduling, project planning, data management, and forecasting.

 

Site Coordinator City University                                                                                                                                                     2002 C2006

• Served as staff supervisor responsible for the customer service of over 300 students, faculty, and staff.
• Effectively provided customer care and troubleshooting for incomplete applications, outstanding payments, late registrations.
• Managed broad scope of site operations including facility maintenance, inventory control, supplies, and balancing site revenue for administrative and matriculation fees.
• Successfully hired, trained, developed and mentored administrative staff and evaluated for performance quality.

 

Technical Support Representative Convergys, Formerly Keane Inc.                                                                                                 2001

• Successfully served customers by researching and correcting inquiries.

• Consistently provided understandable answers for a variety of customer questions.
• Efficiently achieved section and department goals for quantity and quality through collaborative efforts.

 

Retail Store Manager Al Heflin Co.                                                                                                                                                                 1997-2000

• Effectively managed daily business operations including inventory control, sales reports, shift scheduling, and all cash.

• Consistently ensured delivery of quality customer service vital to sustaining and growing clientele.

 

 

Specific Expertise in PC Hardxxxxxxre, Windows XP, MS Word, PowerPoint, Excel, Outlook, Visio.

Experience in MS Project and Access.

 

 

City University, Seattle, XXXXXX Masters in Project Management, Present, 2010

   Bachelor s of Science in Business Management, 2005

Yyyyyy x. yyyyyy

◊ xxxxxx Cedar Xxxxxxy, F202 ◊ Xxxxxx, XXXXXX xxxxxx ◊

xxx-xxx-xxxx ◊ abc@xyz.com ◊

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a Customer Service Supervisor capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include nine years supervisory and four years customer service experience. I am adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. I have experience applying sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional verbal and written communication skills, to customer service environment. To complement this background, I offer dynamic negotiation presentation, communication, and relationship management skills.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forxxxxxxrd to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy