career objective                              

results-driven, multilingual hospitality management professional eager to contribute superior customer service, strategic planning, financial administration, and human resources skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer 11 years of progressive international hospitality industry experience, with expertise in managing food and beverage, hotel, and cruise operations

ø  effectively coordinate all aspects of daily activity; including guest relations, budget preparation and administration, cost controls, sales and marketing, public relations, catering, event organization and production, housekeeping, inventory management, human resources, and staff development

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  sharp business acumen and experienced in operating profitable business ventures; expertly identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  ensure compliance with all usph and haccp regulations, as well as corporate policies and procedures

 

~ language proficiencies ~

english ~ italian ~ german ~ french

professional experience                

poseidon international maritime services ltd. (sea escape casino cruises)                                                    8/05 c 8/08

operations manager, m/v island adventure

• proficiently directed all aspects of operations for this 975-passenger capacity cruise line with five food outlets, six bars, and vegas-style gaming; managed 180-member crew in providing consistently excellent customer service
• prepared and administered operational budgets including food, beverage, supplies, and employee compensation; approved expenditures and assisted executive chef in developing cost-effective menus
• coordinated facilities maintenance and housekeeping, instituted waste reduction procedures, and ensured safe and healthful conditions at all times for passengers and staff
• served as liaison for corporate management, ship owner, catering providers, and all personnel; assisted in key contract negotiations

 

sandals & beaches resorts, international                                                                                                      7/02 c 8/05

hotel manager, beaches turks & caicos resort and spa (6/04 c 8/05)

• in recognition of outstanding performance, steadily progressed within company to attain position entrusted with oversight of all-inclusive luxury hotel with 490 rooms, 11 food outlets, and 10 bars, as well as 350-person capacity ballroom
• steered comprehensive department activities including front desk, public relations, sales, accounts, food and beverage, housekeeping and grounds maintenance, security, sports and entertainment, and concessions; led regular meetings with department heads to maintain high corporate standards and superior guest satisfaction ratings
• generated budgets, monitored expenditures and purchasing, and communicated with corporate offices and hotel affiliates to quickly resolve potential issues
• oversaw human resources including staff recruiting, hiring, payroll, and disciplinary actions

food and beverage director, sandals montego bay and sandals grande st. lucian (7/02 c 6/04)

• successfully managed food and beverage operations for the montego bay location c jamaica s largest private beach resort with 385 rooms, seven food outlets, eight bars, and a 400-person capacity ballroom, and the 390-room st. lucia location with seven food outlets c including toscanini's restaurant, the recipient of the prestigious five diamonds award for five consecutive years, eight bars, and a 400-person capacity ballroom
• supervised 300-member f&b team including executive chef, kitchen seward, restaurant manager, and bar manager; developed innovative menu and service offerings including unique region-specific meals, an impressive wine list, private on-beach dinners, in-room dining, and special events

 

continued

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poseidon international maritime services ltd. (texas treasure, festival, and sea escape casino cruises)       4/00 c 6/02

food and beverage manager, m/v texas treasure i

food and beverage manager, m/v texas treasure ii

food and beverage manager, m/v ocean glory

food and beverage manager, m/v island adventure 

• effectively coordinated all food and beverage services for cruise ships with up to six food outlets, six bars, and 1080-passenger capacities

 

ligabue societe de service (festival cruise line)                                                                                           2/98 c 3/00

dining room manager, m/v bolero

dining room manager, m/v mistral

• applied strong managerial skills and knowledge of food and beverage protocols to directing dining operations for up to six food outlets serving up to 1450 passengers

education                                           

professional food & beverage manager certification, miami, fl                                                                           2002

food protection management / food safety & sanitation / fda food code certification, miami fl                      2000

tourism faculty, the academy of economic studies. bucharest, romania                                                 1983 c 1987

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of comprehensive hospitality experience, including operational management, business development, human resources management, food services, and customer service.  i excel in increasing sales figures, maintaining superior levels of quality, and effectively leading team members to maximum productivity in a fast-paced and high-pressure environment.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating, and closing key contracts, as well as steering daily activities.   i am highly effective in identifying and addressing the specific needs of a given department while continually focusing on the big picture.  to complement this background, i am fluent in english, italian, german, and french, and offer multiple certifications in food and beverage management.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through first-rate performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

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