Results-driven Operations Manager eager to contribute expertise in Manufacturing/Production and Warehousing/Distribution leadership toward actively supporting a progressive organization in maximizing bottom-line performance

 

 

Ø  Operations Management

Ø  Production Scheduling

Ø  Shipping, Receiving & Inventory Control

Ø  Customer Relations & Conflict Resolution

Ø  Strategic Business Planning

Ø  Lean Processes

Ø  ISO Procedures & Quality Control

Ø  Operations Budgeting

Ø  3^rd Party Logistics

Ø  Distribution

Ø  Payroll Processing

Ø  Team Leadership

 

Key Achievements:

Ø  Profitably reduced overtime and operating costs by streamlining operations including, eliminating second shift forklift operations, reducing receiving shifts to under 10 hours a day and removing the need for Sunday transfer load shift, New Breed Logistics

Ø  Created continuous operational improvements using Lean Principles, Saddle Creek Corporation

Ø  Significantly reduced overtime from 21% to 3% within first month of employment, Menlo Worldwide Logistics

Ø  Received numerous Outstanding Achievement Awards, Hewlett Packard Company

Ø  Supported ISO Certification and led Lean certification at numerous companies

Ø  Served as a member of several safety committees

 

 

Receiving Manager, NEW BREED LOGISTICS, Memphis, TN                                           2009 C Present

  Effectively oversee all inbound inventory and manage appointments; ensure accuracy during unloading, inspecting and storing of products

  Maintain efficient turnaround by tactically planning replenishments load transfers to main shipping building

  Improve operations by writing and updating ISO procedures / work instructions

  Maintain a secure work environment by managing building security employees and monitoring security cameras

 

Operations Supervisor, SADDLE CREEK CORPORATION, Corinth, MS                                          2009

  Maintained full-scope responsibilities for all shipping, receiving and inventory activities

  Strategically planned, allocated and oversaw full-scope facility staffing to optimize use of resources and control labor costs while achieving critical timelines and objectives

  Completed payroll for the entire warehouse, including full-time employees and contingent labor

 

Operations Manager, MENLO WORLDWIDE LOGISTICS, Memphis, TN                                 2006 C 2009

  Promoted to manage shipping, receiving, inventory and value added service due to outstanding performance after Menlo took over logistics for Hewlett Packard Company

  Successfully oversaw procurement, storage, inventory management, order processing, continuous margin improvement and distribution

  Spearheaded Lean implementation for the warehouse and office; achieved Lean Bronze certification in September 2008 and completed preparations for Silver Certification in March 2009

  Played an integral role in ISO certification and surveillance audits

  Drove revenue increases by identifying and implementing long-term business plans and strategies; developed annual operating / capital budgets and assisting in creating the quarterly cost models

  Ensured successful WMS implementation by completing user acceptance testing for customers

 

Operations Supervisor, HEWLETT PACKARD COMPANY, Memphis, TN                              2004 C 2006

  Drove service excellence while managing shipping, receiving and customer response service; oversaw contract and direct manufacturing, 3^rd party logistics, direct fulfillment, capacity planning, inventory, materials sourcing, purchasing and customer service

  Upheld standards by conducting quality audits on outbound shipments and managing cross-docking operations

  Consistently achieved company goals for product launch timelines, quality, service and continuous improvement while leading and structuring the management of the overall operations

  Built strong business relationships as a liaison for 3PLs on inbound freight

  Played an integral role in ISO Certification

 

Owner / Operator, CUTTING EDGE LAWN CARE, Holly Springs, MS                                    2000 C 2004

  Cultivated and maintained strong lawn maintenance customer base of 40 C 50 residential, commercial and school properties; retained 98% of accounts due to exceptional service

  Maintained customer loyalty by meeting the needs and requirements of high-revenue commercial accounts and providing extensive follow-up

 

Production Supervisor, GENERAL SHALE BRICK, Huntsville, AL                                         1998 C 2000

  Developed a thorough understanding of all aspects of the business by rotating as a supervisor through all departments; permanently assigned to the Packaging Department (inventory control, shipping and receiving)

  Spearheaded quality control (Lean) implementation as a Facilitator; upheld quality standards by forming quality teams and performing quality audits

  Ensured work production and business goals were met while directing three shifts of employees

 

Kiln Supervisor, TRI STATE BRICK & TILE, Jackson, MS                                                     1994 C 1998

  Oversaw daily production, departmental budgeting and employee scheduling while supervising the 24/7  Kiln department

  Reduced costs by developing, installing and maintaining computerized program and equipment for an economical kiln control system

 

 

AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates, IL                                      in-progress           

Associate of Art C Business Administration

 

 

CON-WAY LEADERSHIP ACADEMY

Achieving Excellence Certificate, 2008

Managing Conflict Certificate, 2007

 

MENLO WORLD WIDE LOGISTICS

Lean 101 Certificate, 2007

Menlo Foundations in Management Certificate, 2006