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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
solutions-driven professional specializing in providing world-class customer service, negotiating with clients within high-pressure situations, developing efficient business practices, and supporting operations growth eager to offer 13+ years experience, as well as knowledge gained from current academic pursuits, toward optimizing an employer s success.
profile of qualifications
top-performer who makes decisions to reflect positively on business profitability, corporate well-being, and client satisfaction.
excellent communicator who evaluates workflow methods to streamline business processes and improve staff productivity.
integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.
proficient multitasker who plans, prioritizes, and manages assignments within deadline-driven environments.
ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.
currently pursuing rigorous program in medical coding / billing at tennessee technology center.
key areas of expertise
collections management billing / insurance processes client / customer service procedure development
administrative support regulatory compliance data / recordkeeping process improvement
payment negotiations account management staff training support strategic analysis
professional synopsis
collection specialist
comdata corporation, brentwood, tn 2007 c 2009
applied dynamic analytical abilities toward making recommendations based on policy procedure designed to mitigate risk in compliance with established guidelines regarding payment negotiations on past-due delinquency to include monitoring past due accounts; resolving customer challenges; and escalating issues to management to ensure seamless processes.
optimized data management efforts by maintaining collection files / notes to facilitate aging reductions; reviewing current / past due accounts and progress reports; and determining requirement for adjustments, bad debt, write offs, refunds, and rebills.
drove operations productivity by providing staff training support, as well as delivering objective feedback to management.
job title
cubic transportation, tullahoma, tn 2002 c 2006
strategically steered administrative efficiency by assisting executive-level teams; preparing and distributing key business correspondence; organizing staff presentations; providing scheduling support; and delivering superior customer service.
medical administrative assistant
care group, winchester, tn 2000 c 2002
improved business processes by developing and implementing best practices for sales / marketing teams to include maintaining organized administrative environments by recording medical histories; charting patients; educating individuals on specific healthcare information; managing written / oral communications; and overseeing all office and financial records.
patient account representative
quality employment / southern tennessee, murfreesboro, tn / winchester, tn 1997 c 2000
utilized broad scope of industry and professional service skills toward handling state, federal, and private insurance carrier claims to include accurately processing hardcopies and comparing ssi electronic claim data against meditech systems.
supported company in sustaining business by promptly responding to patient billing concerns and resolving account issues.
education & technical summary
medical coding / billing program (in progress) tennessee technology center
microsoft office suite • meditech systems • internet applications
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