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yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx

abc@xyz.com

 

 

career objective                              

 

award-winning, results-oriented it professional seeking to leverage extensive technical understanding as well as analytical, project management, and leadership abilities in support of profitability and productivity.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

 

core competencies

business systems development

itil management methodologies

scheduling & timetables

project planning & execution

six-sigma principles

risk management

programming & db concepts

information systems security

vendor & contract negotiations

network & telecommunications

best practices development

quality assurance

web design & development

project scopes & costing

change management

 

technical proficiencies

software:

microsoft office suite (word, excel, powerpoint, outlook, access), lotus-notes, domino administrator

tools:

fortran, pascal, cobol, java, basic, assembler, lotus script, sql

networking:

digital vax / vms, pathworks, time-sharing, sun unix, novell, microsoft intel-based machines

 

accomplishments                              

 

  multiple gold and bronze impact service award recipient:

c      generated 75% cycle-time time reduction in development of companywide operational standards after developing innovative fda regulatory application placement process.

c      successfully migrated 80+ gxp-validated applications off of legacy r&d computer platform.

c      reduced expenditures by $3.5m annually as project lead on numerous merger network consolidation projects that eliminated obsolete equipment.

c      avoided $200k+ annual waste by developing removal process of inactive database applications.

c      coordinated transfer of 100% legacy sb corporate and r&d domain third-party notes replication traffic onto new gsk_ext external domain with no service disruption.

c      participated in 100-day team that bridged corporate and r&d computer together.

c      provided immediate fail-over services to repair broken t-1 connectivity with all third-party vendors, resulting in no business service outage.

  held instrumental role as information security officer to maintain standards, procedures, and guidelines to promote security and uninterrupted operation of systems and applications.

 

professional experience                

 

glaxosmithkline pharmaceuticals, inc.-king of prussia, pa                                             1994 to present

technical analyst (xxxx to xxxx)

  train and direct group of highly skilled it professionals operating r&d and corporate gxp regulatory system by providing fda audit readiness of all regulatory affairs data.

  consistently provide analytical, troubleshooting, and cost avoidance best practices skills toward global collaborative projects.

  provide management with on-call, global, third-level operational support staff of domino lotus notes infrastructure and served as one of primary technical contacts for ibm and third-level vendors.

  substantially enhance operations by strategically consolidating resources through data trending analysis, capacity planning, and cycle-time reduction initiatives.

  train, provide leadership, guide, and develop peer and contracted staff members.

 

senior systems analyst (xxxx to xxxx) / systems analyst (xxxx to xxxx)

  oversaw numerous hardware computer consolidation and retirement projects while directing team of analysts to produce results on time and on budget.

  managed vax/vms and sun unix-based computer accounts as well as updating of operating systems and hardware issues.

  provided weekly corporate virus audits and updates and interacted with third-party clients directly to resolve viral outbreaks and patches.

  collaborated with engineering to develop in-house business solutions to bridge various r&d and corporate domains to facilitate computer information sharing.

 

u.s. accounts administrator (xxxx to xxxx)

  led five-member team responsible for creation of computer access accounts for all of r&d division.

  developed username and password restriction topology for all global r&d computer sites.

  produced standard operational procedures and best practices procedural documentation for help desk analysts and account administrators on maintaining and providing access to all r&d unix and time-sharing, intel-based computer accounts.

 

education & activities                     

 

penn state university-malvern, pa

master of arts in leadership development

 

phoenix university-malvern, pa

bachelor of science in information technology

 

berkley institute-marlton, nj

associate of science in computer programming

 

activities:

coach, little league baseball

soccer coach, middle school

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than 12 year of experience contributing to operational and technical needs of industry leaders like glaxosmithkline, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a master of arts in leadership development, bachelor of science in information technology, and an associate of science in computer programming, i also offer an award-winning, results-driven work ethic that has allowed me to:

 

  consistently contribute to wide range of projects that have produced dramatic results in terms of cycle-time reductions, migrations, mergers, multimillion-dollar cost-saving measures, and maintenance of business service and network operations.

  leverage comprehensive understanding of computer systems validation, auditing and management of regulated information, and development and testing of technical installation plans.

  motivate and lead multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  deliver peak customer service and satisfaction utilizing data-driven decision making with working knowledge of itil and six-sigma process analysis.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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