dental/medical

office receptionist                                           office assistant/manager

 

profile                                                

 

ø  offer 8 years of comprehensive experience as office manager, receptionist and assistant with busy dental practice

ø  strong background in insurance coding and billing as well as payroll processing

ø  expertise in strategically scheduling appointments and coordinating workflow to maximize operational efficiencies and use of resources

ø  dynamic customer service skills, with a strong commitment to optimizing satisfaction

ø  proficient in assisting with procedures, sterilizing equipment/instruments per regulatory standards, developing x-rays, and ordering supplies

ø  additional experience in fast-paced, customer-focused food service industry

ø  pc literate and efficient in diverse software/applications

 

professional experience                

 

office manager/receptionist/assistant                                                                   2000-2008

dr. frank r. besson, dmd - scotch plains, nj

  proficiently managed high-volume phone system; scheduled patient appointments, responded to inquiries and addressed/troubleshot any concerns, ensuring quality customer service

  managed office operations ranging from billing and payroll to supplies ordering and inventory monitoring

  effectively applied expertise in dental billing and insurance to optimize timely receipt of payment

  efficiently assisted doctor with dental procedures; developed x-rays and sterilized instruments

 

waitress/hostess                                                                                                         1996-2002

ciccios pizza - south plainfield; 1996-2002

ruby tuesdays c woodbride; 1998-2002

  facilitated superior customer service in seating guests, taking/serving orders, troubleshooting product/service issues, and processing cash register payments

  in recognition of dynamic job performance, awarded employee of the month while employed with ruby tuesdays

 

education                                           

university of medicine and dentistry of nj-scotch plains; 2002-2003/2004-2005

 

certificate in ms word, office, photoshop - middlesex county college-edison; 2001

 

european academy of cosmetology-union; 1997-1998