Dedicated IT Professional eager to contribute exceptional troubleshooting, team leadership and project management talents toward supporting the employer in achieving business goals.

 

 

         Adept at software configurations, network diagnostics and security, and system performance tuning.

         Excel in scrutinizing, diagnosing and rectifying complex technical errors and issues; well-versed in Windows Server 2008, DNS/DHCP, Blackberry hardware and software, and Active Directory.

         Strategically combine sharp prioritization skills and a collaborative work approach toward consistently meeting or exceeding employer and customer expectations.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.

         Excellent problem solving, multi-tasking and documentation skills; highly dependable, function well under pressure, and can work without supervision.

         Solid understanding of Project Management Body Of Knowledge (PMBOK) encompassing integration, scope, quality, time, cost, risk, procurement, human resources and communication.   

 

 

Project Management, Ryerson University, Chang School of Continuing Education, 2010 

 

Computer Systems and Network Technician, Centennial College, Scarborough, ON, 2006         

 

IT Support     (2007 to Present)

• Apply exemplary analytical abilities toward providing 24/7 on-call and broad-scope technical support relating to operating system, hardware, software, POS (point of sale), and network issues spanning 250 stores across North America.

         Leverage exceptional knowledge of networking protocols such as TCP/IP to assess, diagnose and swiftly resolve Internet connectivity issues.

         Proficiently create and maintain users within Active Directory via additions, deletions, security groups, distribution groups and workstations.

         Reliably managed cell phones and Blackberries used by company personnel by upgrading hardware, troubleshooting functional issues, analyzing rate plans, and handling monthly account invoices.

         Maintain Blackberry Enterprise Server inclusive of adding or removing users and setting policies.

         Played a chief role in full-cycle project management for new store opening requiring strict compliance with corporate policies and seamless cooperation with third-party vendors and construction managers to ensure attainment of deliverables and milestones with expected timelines.

         Efficiently installed and tested numerous retail register systems for new store.

 

Sales Associate    (2005 to 2007)

• Contributed outstanding interpersonal skills toward providing top-notch customer service.
• Assisted customers in selecting merchandise, facilitated sales transactions, and actively participated in arranging visually-appealing displays throughout sales floor.