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xxx-xxx-xxxx

470 e crisafulli rd. - merritt island, fl 32953
abc@xyz.com


 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

productive, quality-oriented professional eager to continue to contribute exceptional project management, interpersonal relation and technological skills toward optimizing operations of a progressive organization.

profile

ø  offer extensive technological experience in systems administration/analysis and video conferencing, with comprehensive project management background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

ø  security clearance: naci in compliance with hspd-12.

career achievements

ø  achieved nasa appreciation award for exceptional operations and checkout building reorganization.

ø  won boeing appreciation award for pegasus support and appreciation/merit award for windows 2000 deployment.

ø  chosen to win the pegasus support award for exceptional performance.

ø  successfully received windows 2000 deployment award and merit recognition in support of isos summit iii.

ø  attained indyne team award in 2007 & 2005.

ø  achieved boeing appreciation award on being a charter member of the ins mission level vits support team in the planning and support of the nasa elv launch 2000.

ø  awarded certificate of outstanding achievement to prepare and perform lean initiative 2003.

ø  won boeing cash award program certificate of recognition for exceptional performance 2002.

ø  received multiple appreciation awards presented by the customers and co-workers from boeing and indyne.

ø  accomplished numerous community volunteer awards from boeing.     

professional experience

indyne inc. - kennedy space center                                                                         2002-present

vtc specialist (2004-present)

  contribute technical expertise in providing video conference support for kennedy space center, with full accountability for supporting video conferences for shuttle mission activities and executive/administrative staff.

  innovatively created knowledge base that standardized the operation of vits as well as trained new hires, playing an instrumental role in the development of top performing team members.

  conduct comprehensive review and analysis of industry trends to maintain up-to-date on current technology and products; recommend new equipment and maintain existing equipment for cee conference rooms.

  exhibit detail orientation and organizational skills in effectively gathering requirements and coordinating and scheduling conferences with nasa, universities, disa and common carrier.

  relied upon to lend expertise in managing ksc visitors center and cape canaveral local offsite firewall issues for ip conferences.

systems administrator (2002-2004)

  recognized for closing more trouble tickets than any other in the department, with the highest level of satisfaction measured by customer awards and feedback.

  appointed to serve as domain admin on the boeing domain, with responsibility for managing windows nt/2000 administration including creation and maintenance of accounts and permissions.

  proficiently identified, analyzed and resolved configuration problems for end users involving hardware, software and network components in a multi-site enterprise environment.

  proactively implemented special projects to support the ability of operations personnel to successfully complete payload processing for space shuttle missions. 

 

 

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donna l. karns                                                                                                                                         page 2 of 2

 

the boeing company - kennedy space center, fl                                                               1997-2002

systems administrator (2000-2002)

  oversaw several projects that directly affected budget /performance reviews for boeing, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  drove the creation and maintenance of disaster preparedness, recovery, export and security procedures to ensure customer access and security to data on network, with strong focus on optimizing productivity and efficiency.

  elected primary support for numerous department functions, ranging from server backup and moves to network and physical equipment location changes.

  applied technological expertise and strong communication skills toward acting responding to technological inquiries and troubleshooting problems.

computer end user assistant (1999-2000)

  re-engineered support center project and provided workflow analysis as well as process optimization, instrumental to boosting performance.

  strategically defined, developed and executed center call tracking, inventory management, problem management and change management software for purchase to boost productivity, efficiency and quality of multi-site operations.

  steered system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results for nasa and boeing customer base of approximately 2500.

telecommunications network analyst (1997-1999)

  applied sharp technological acumen in monitoring, identifying and problem solving for the boeing network,

  proficiently exhibited strong managerial abilities in training customers and employees to ensure proper education on diverse technological issues.

  conducted detailed metric and trend analysis supporting enterprise-wide operations.

  demonstrated exceptional analytical and technical skills in analyzing and resolving desktop related issues in a call center environment for nasa and boeing customers supporting booster, payload and iss projects.

 

prior experience

 

factual data and lenders resource - ft. collins co

corporate programming coordinator 

customer service manager  

credit processor supervisor 

printed material manager  

 

motorola

traffic coordinator

 

sci systems inc. - huntsville al

export administrative assistant

education & certification

bachelor of arts in science/information systems management (in progress) - barry university

completed courses including: foundation and advanced telecom and computer networks, pascal, internet and web, database management, sms, active directory, nt troubleshooting, nma management training, polycom core training & network security.

polycom certified video conferencing engineer 2005

technical skills

collaboration tools: pbma and webex

windows nt/2000 administration

professional affiliations

national management association, 1998, 2002

project management institute, 2004-2005

 

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