yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

quality-focused change management professional specializing in process improvement, project organization, training / development, business relations, and it communications eager to support an employer in maximizing success.  top-performer with the ability to create best practice methodologies and continuous improvement programs to achieve cost-effective alignment with corporate objectives.  integral leader who can engage and manage matrixed teams to deploy enterprise-wide change.  excellent communicator who delegates and completes multiple assignments on-time and within set budgets.  ambitious self-starter who demonstrates superior attention-to-detail.

 

key areas of expertise

 

program management                  strategic analysis / planning                organizational development               business communications

team building                               change management                         process improvement                         risk management

training / development                 workflow prioritization                         regulatory compliance                       policy / procedure development

 

career highlights

 

         spearheaded organizational change initiatives for an information retention policy to 9,000 associates at corporate subsidiaries to include developing an evaluation model to determine effectiveness of change management strategy and conducting targeted needs assessment.

         increased confidential legal processes and electronic discovery awareness by leading change management efforts to train 30,000 associates, along with ensuring excellence in creating and implementing sustainable, repeatable, and defensible processes.

         achieved $2 million in annual savings by internalizing outsourcing processes, as well as saving $1.2 million annually by consulting with multiple business areas regarding information storage practices and ultimately employing a lean approach.

         successfully convinced senior it leadership to consider legal requirements for all new system implementations.

         recognized for outstanding people management skills by receiving an exceptional companywide rating.

         improved corporate-wide knowledge management efforts by conducting needs assessment and recommending solutions to ceo.

         raised $500,000 in project resources by proving value-add to executives and delivering 100% compliance on-time and within budget.

 

professional synopsis

 

 

senior director information management (2006 c 2009)

         applied dynamic leadership talents toward directing a top-performing team in developing and implementing policies / processes associated with corporate information management practices to ensure seamless business functions at all times.

         played a vital role in overseeing a corporate information retention policy, as well as all legal preservation and information collection practices.

         led the management and completion of multiple complex projects to include coordinating project teams, delegating key tasks, liaising among external suppliers, handling portfolios, and developing communications / training for impacted associates.

 

senior director information management (2004 c 2006)

         drove corporate, legal, and regulatory compliance efforts by developing and implementing an international information retention policy in coordination with corporate electronic / paper recordkeeping processes to include establishing a strong data retention schedule.

         planned and delegated tasks for 20+ associates to maximize use of resources and meet set objectives impacting 15,000+ employees.

         contributed solid written communications techniques toward drafting the policy and disseminating it among top corporate executives.

         generated enterprise change management strategies / executions by assessing needs and providing essential correspondence.

         identified critical business area support needs to include staffing 2 essential leadership roles within 120+ business areas.

 

senior change manager (2002 c 2004)

         strategically steered organizational change management, communications, and training associated with internal processes / systems related to a peoplesoft implementation which impacted 10,000+ associates to include building formal companywide networks.

         developed key metrics and created comprehensive assessments to monitor success of change management and related efforts, along with actively coaching / mentoring professionals in all facets of organizational initiatives and instructional design.

 

change design analyst (2001 c 2002)

         optimized design analysis for the deployment of multiple peoplesoft modules impacting 1,000+ associates to include defining / implementing operational change plans and coordinating diverse efforts with companywide training / communication teams.

 

education

 

ph.d., instructional technology / design & organizational development                                                             university of virginia

master s of teaching                                                                                                                              virginia commonwealth university

b.a., politics & english                                                                                                                                               wake forest university

yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer over 8 years of solid experience in change management, process improvement, training / development, business communications, and it support, and am well-versed in all facets of strategic analysis, team building, workflow prioritization, and regulatory compliance, among others.

 

to compliment my background, please note that i hold a ph.d. in instructional technology / design & organizational development from the university of virginia, as well as complementary master s and baccalaureate degrees.

 

most recently, as a senior director of information management for capital one financial corporation, i applied my dynamic leadership talents toward directing a top-performing team in developing solutions-focused policies / processes to ensure seamless business functions at all times.  within this role, i achieved $2 million in annual savings by internalizing outsourcing processes and saved $1.2 million annually by employing a lean approach to streamlining information storage processes.  as this is just a sampling of my background, please kindly refer to my enclosed resume for additional experience and accomplishments.

 

you will find me to be an enthusiastic professional who can create best practice methodologies and continuous improvement programs to attain cost-effective alignment with corporate objectives.  in addition, i can plan, delegate, and complete multiple projects within budget- and deadline-driven environments while concurrently increasing quality, efficiency, and productivity.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

heather a. reed