yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx • abc@xyz.com

 

management profile

 

strategic initiatives  •  team leadership & training  •  customer service

 

objective: focused and analytical leader seeking to leverage extensive collections experience in support of progressive organization s profitability and productivity objectives.

 

ø  comprehensive understanding of collections procedures, with assurance of alignment with all established organization and federal regulatory guidelines.

ø  proven leader and team builder, with success in fostering true motivation, productivity, and cohesion from disparate parties.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

ø  technically savvy with expertise in microsoft office suite (word, excel, powerpoint, outlook, access), windows platform, and proprietary collections software.

 

core competencies:

asset collections	collections monitoring	problem solving & resolution
process redesign & improvement	regulatory compliance	performance tracking
documentation & presentations	inbound & outbound calling	research & analysis
efficiency improvements	delinquent accounts	agency communications
repayment schedules	databasing & reporting	dial strategies

 

 

career accomplishments

 

ø  successfully exceeded client goals and achieved multiple collector of month awards during tenure at risk management alternatives.

 

 

professional experience

 

the cbe group, inc.-overland park, mo                                                                            2008 to 2009

phoenix department management-kansas city, mo                                                                            2008

lts management-kansas city, mo                                                                                    2006 to 2008

encore receivable management-lenexa, mo                                                                                      2005

risk management alternatives-lenexa, mo                                                                         1997 to 2005

team lead / collector

  steered collection team performance and training to capture outstanding debts, locate customers, negotiate repayments, and follow up on previous commitments through inbound and outbound calling.

  utilized best strategy available under company policy or client contract when negotiating repayments, including payment in full, compromise of balance, ongoing monthly payment arrangements, or entitlement.

  escalate all nonpayment accounts to proper legal or administrative wage garnishment organizations as dictated by department or client requirements.

  obtained updated demographic and financial information on each call and maintained clear and concise documentation of all attempts and contact made and received.

  developed, implemented, and maintained excellent time management and account inventory management in order to achieve desired objectives, account coverage, and ensure establishment of work standards.

  maintained knowledge of and compliance with all federal and state regulations governing collections, including fdcpa, privacy act, and fcra.

  utilized wide range of collection software to update, close, and document paid accounts.