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Yyyyyy x. yyyyyy

                                                                                                                                            xxx-xxx-xxxx 

abc@xyz.com

 

Operations Manager / Strategic Leadership Professional  

Business Analysis ~ Tactical Planning ~ Cross Functional Team Management

 

Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

 

Functional Competencies

 

Ø  Develop and foster key relationships through networking venues with clients, vendors, and associates in order to promote and drive business opportunities.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

 

Project Management Skills  

 

Ø  Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

Ø  Possess extensive experience in all phases and disciplines of the construction sector.

 

 

 

 

 

Professional Career Track

 

Real Estate Agent / Property Manager, Gordon W. Parkman, Broker                               2008-Present

 

  Primary responsibilities include acting as Branch Associate Broker with emphasis in residential, commercial, industrial, and manufactured housing finance.

  Direct all operations for loan officers, processors, recruiting, training of all personnel for product knowledge, sales techniques, systems and procedures, industry and licensing continuing education. Weekly training of loan officers and loan processors. Weekly sales and motivation meetings with sales and support staff.

  Maintain performance logs, assist in proper placement and pricing of loans, negotiate pricing and product guideline exceptions with lenders.

  Problem solve credit and underwriting issues for and with Loan Officer's and clients, assist processors and Loan Officer's with difficult files, oversee proper fulfillment of conditions, monitor all closings, review closing statements prior closing, ensure all prior to funding conditions are met promptly, log all proceeds, account for and define disbursements to staff and company.

  Additional duties include new business development, staff recruiting, new lender relationships for product expansion, marketing plans, strategies to maintain market share and networking with industry counterparts, create and maintain business relationships.

Life/Health Agent (CA), Independent                                                                                     2007-Present

 

  Primary responsibilities included working with numerous client bases related to life and health insurance policies.

  Explained features and benefits in an in-depth but easy to understand manner for the layperson.

  Focused on business development and territory expansion through client cultivation and networking techniques.

 

Branch Manager, Capital First Lending                                                                                      2001-2007

 

  Primary responsibilities include comprehensive management and oversight of all aspects operations to include ensuring financial stability and growth, sales and marketing efforts, as well as recruitment and development of personnel.

 

Insurance Adjuster, Independent Property / Liability                                                                 1992-1998

 

  Primary responsibilities included acting as reserve adjuster as an on-call property claims adjuster for various entities including All State Insurance Company.  

Licensed General Building Contractor, Vernal, UT                                                                1989-2001

 

  Primary responsibilities included comprehensive administration of home construction process from start to finish; including customer relations during all phases of home construction.

  Qualified sales leads and generated viable sales contracts through networking and B2B strategies.

  Maintained oversight of home production and follow through with customer satisfaction interviews.

  Maintained on site supervision of construction phases, project change orders, employees & subcontract labor, and budget reconciliation.

  Managed staff including: recruitment, retention, training, disciplinary action, and dismissal.

 

Education & Additional Information

 

n Bachelor Degree C Business Administration (Magna Cum Laude), National University

n Associate Degree C Business Administration, Mesa Junior College

n Graduated C Real Estate License School

n Certification, American Mortgage Institute

n Professional Training C Certified Buyer s Agent Training, TIGAR Association of Realtors

n Professional Training C Mortgage Broker s License Continuing Education

n Technology Skills C MS Windows 7, MS Office Suite, Vista Business, XP Pro, Calyx Point 5.4, Adobe CS3Suite

n Affiliations C Naples Fire Department (Volunteer), National Association of Realtors (Member)

 

 

Raymond Parkman

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Training and Development, Business Development, Insurance Regulations, Operations and Construction Management.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous human capital development processes including evaluation, program design, and continuous follow up to ensure operational efficiency.  Additionally, I have experience in management, strategic planning, executive support, implementing efficiency best practices, and various operational and administrative functions.   I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms, so I understand many functional aspects of organizational support. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Raymond Parkman

 

 

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