yyyyyy x. yyyyyy

9939 clyde ave. ◊ xxxxxx, mo xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ administrative expert ◊

driven professional seeking a challenging position where expertise in customer service, sales, and office administration will prove instrumental to company success.

career profile

 

a results-oriented professional with experience in customer service, account support, and communication. in-depth expertise in identifying and capitalizing on opportunities to penetrate and develop markets to increase company profits and clientele base. strong hands on knowledge of client services and account troubleshooting. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex client problems and consistently delivering effective solutions. proven ability to build customer rapport long-distance and face-to-face.

technical expertise

 

ms office suite; advanced knowledge of excel and outlook.

professional experience

 

ryan international airlines                                                                                                2006-2008

advanced passenger information system coordinator

• successfully serve passengers through processing passport information and computer documentation.
• effectively act as liaison between u.s. customs and airline.
• consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
• efficiently manage flight information and accurate customs documentation.

 

the may company                                                                                                                 2004-2006

customer service/first party collections

• consistently processed incoming and outgoing calls regarding credit lines and customer service inquiries.
• successfully updated account information, researched and resolved account issues.
• efficiently assisted customers in scheduling payment arrangements; resolved delinquent accounts.

 

premier impressions                                                                                                            2001-2004

sales representative

• responsible for outbound sales calls, including target marketing and local advertising.
• successfully handled all customer service issues; managed account files and secured client information.

education

columbia college, chicago, il                                                                                                         1997-1998

coursework in advertising
 
fair debt collection practices act certificate

yyyyyy x. yyyyyy

9939 clyde ave. ◊ xxxxxx, mo xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ administrative expert ◊

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a sales capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in sales, customer service, and office administration. i have effectively applied my skills and knowledge toward a successful career in both sales and customer service. to complement this background, i offer dynamic business development, leadership, and client relation skills toward optimizing sales and profits for your company.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy