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Yyyyyy x. yyyyyy
16288 Vermeer Dr ¾ Xxxxxx XXXXXX xxxxxx ¾ xxx-xxx-xxxx ¾ abc@xyz.com
Dynamic, ambitious and experienced Business Management Leader with a broad base of professional and eduxxxxxxtional experiences, eager to contribute solid client relations, business development and project management experience toward supporting the goals of a progressive organization.
Core competencies include:
Customer Focused Sales Processes
Dynamic Relationship Building
Train and Develop High Performance Team
Business Analysis/Process Improvement
Identify Key Decision Makers
Financial Sector Expertise
Business Development/Track Sales Results
Perform Needs Analysis/Consultative Selling
Presentation, Delivery & Public Speaking
Trend Analysis/Competitive Activity
Professional History
Amerixxxxxxn Funds Services, Brea, XXXXXX 1996 to 2009
Senior Fund Representative
Drove business development and client account management relations by providing superior customer service to Financial Advisors and Shareholders; effectively responded to requests, inquiries, follow-up xxxxxxlls and resolved concerns in a timely manner.
Performed extensive research on Shareholder accounts, made recommendations for changes/updates, and leveraged superior organizational skills to manage multiple projects with changing priority levels, prioritized responsibilities in a high volume environment with aggressive deadlines.
Contributed toward employee development and team building activities for new and existing Representatives; facilitated orientation, training and ongoing mentoring to maximize staff performance.
Supervised staff and provided resources and problem resolution in the Supervisors absence; assisted with the completion of special projects, and presented comprehensive sales information regarding Amerixxxxxxn Funds investment services and Mutual Funds.
KCG Communixxxxxxtions, Englewood CO 1995
Project Coordinator
Worked extensively with clients to drive the strategic planning and project management goals for the implementation and migration of their telephone and voicemail systems.
Managed project coordination efforts from inception to completion; presented end-user training, provided troubleshooting, sales, product functionality support during all phases of the project.
Octel Communixxxxxxtions, Milpitas XXXXXX 1990 to 1993
Technixxxxxxl Assistance Coordinator
Maintained accountability for the successful resolution of esxxxxxxlated customer service and technixxxxxxl inquiries; utilized superior communixxxxxxtion skills and de-esxxxxxxlation strategies to effectively manage upset clients, and provide answers for technixxxxxxl difficulties.
Selected to contribute toward the interviewing, training, selection and supervision of new staff; provided ongoing training and mentoring opportunities, and ensured compliance with corporate objectives for customer service.
Eduxxxxxxtion
National University, San Diego XXXXXX
Bachelor of Arts, Public Administration and Masters of Business Administration
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