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Yyyyyy x. yyyyyy

16288 Vermeer Dr ¾ Xxxxxx XXXXXX xxxxxx ¾ xxx-xxx-xxxx ¾ abc@xyz.com

 

Dynamic, ambitious and experienced Business Management Leader with a broad base of professional and eduxxxxxxtional experiences, eager to contribute solid client relations, business development and project management experience toward supporting the goals of a progressive organization. 

Core competencies include:

 


Customer Focused Sales Processes

Dynamic Relationship Building

Train and Develop High Performance Team

Business Analysis/Process Improvement

Identify Key Decision Makers

Financial Sector Expertise

Business Development/Track Sales Results

Perform Needs Analysis/Consultative Selling

Presentation, Delivery & Public Speaking

Trend Analysis/Competitive Activity


 

Professional History

 

Amerixxxxxxn Funds Services, Brea, XXXXXX                                                                                                                          1996 to 2009

Senior Fund Representative

   Drove business development and client account management relations by providing superior customer service to Financial Advisors and Shareholders; effectively responded to requests, inquiries, follow-up xxxxxxlls and resolved concerns in a timely manner.

   Performed extensive research on Shareholder accounts, made recommendations for changes/updates, and leveraged superior organizational skills to manage multiple projects with changing priority levels, prioritized responsibilities in a high volume environment with aggressive deadlines.

   Contributed toward employee development and team building activities for new and existing Representatives; facilitated orientation, training and ongoing mentoring to maximize staff performance.

   Supervised staff and provided resources and problem resolution in the Supervisors absence; assisted with the completion of special projects, and presented comprehensive sales information regarding Amerixxxxxxn Funds investment services and Mutual Funds.

 

KCG Communixxxxxxtions, Englewood CO                                                                                                                               1995

Project Coordinator

   Worked extensively with clients to drive the strategic planning and project management goals for the implementation and migration of their telephone and voicemail systems.

   Managed project coordination efforts from inception to completion; presented end-user training, provided troubleshooting, sales, product functionality support during all phases of the project.

 

Octel Communixxxxxxtions, Milpitas XXXXXX                                                                                                                        1990 to 1993

Technixxxxxxl Assistance Coordinator

   Maintained accountability for the successful resolution of esxxxxxxlated customer service and technixxxxxxl inquiries; utilized superior communixxxxxxtion skills and de-esxxxxxxlation strategies to effectively manage upset clients, and provide answers for technixxxxxxl difficulties.

   Selected to contribute toward the interviewing, training, selection and supervision of new staff; provided ongoing training and mentoring opportunities, and ensured compliance with corporate objectives for customer service.

 

Eduxxxxxxtion

 

National University, San Diego XXXXXX

Bachelor of Arts, Public Administration and Masters of Business Administration

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