yyyyyy x. yyyyyy

xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

productive, quality-oriented professional eager to contribute exceptional project management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.

profile

ø  offer solid experience in customer service and office administration, with comprehensive management background.

ø  effectively develop and implement targeted action plans to maximize operational productivity and efficiency.

ø  proactively develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and vendors.

ø  proficient in microsoft office suite.

education

bachelors in business administration (in progress) - ashworth college (norcross, ga), graduating in 2009.

professional experience

school nutrition association - alexandria, va                                                                                   2005-2008

membership coordinator (2006-2008)

  promoted to contribute dynamic communication and leadership skills in coordinating and collaborating directly with 55,000 members and volunteers.

  applied sharp detail orientation and organizational abilities in preparing the monthly membership statistical report.

  built and established key working relationships and liaise effectively with 52 state affiliates, state membership processors and chairs.

  successfully organized the launch of school district owned membership, a new membership program, with strong focus on optimizing productivity and efficiency.

  effectively planned, coordinated and staffed member services booth and other membership related programs at the annual national conference.

  supported all aspects of invoicing ranging from gathering purchase orders to creating invoices with proper backup and processing invoices for payment.

  worked closely with the director of accounting to handle financial issues regarding membership payments.

administrative assistant (2005-2006)

  proficiently provided administrative support to the director of membership and affiliate services for all membership recruitment efforts and actively assisted with preparations for meetings, demonstrating project management and multitasking abilities in achieving goals and timelines.

  exhibited advanced communication skills in serving as first point of contact in responding to member inquiries and fulfilling requests for information through a multi-line telephone system and via email.

 

home d cor outlet - wilmington, nc                                                                                                2004-2005          

assistant manager

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  supervised store inventory control procedures, managed cash registers and oversaw store opening/closing, further illustrating strong leadership qualities.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues, assisting with product selection and promoting additional add-on sales.

  communicated directly with external vendors to acquire new store merchandise.

 

convergys - jacksonville, nc                                                                                                          2002-2004           

customer care associate

  resourcefully utilized database to retrieve billing and personal information to change and update records.

  conducted comprehensive review and analysis of customer issues and concerns in order to effectively identify and implement prompt resolutions.

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior client servicing to maintaining and updating databases and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in customer service and office administration. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

kellie mcqueen-ka u