Ø  Offering numerous years of experience in supporting business operations across financial services and retail sectors in capacities ranging from Customer Service through Cash Management/Balancing

Ø  Excel in identifying and addressing customer needs and delivering world-class service vital to sustaining and growing business; dynamic communication and interpersonal relation skills

Ø  Proficient in managing high-volume cash transactions and balancing/reconciliations at high accuracy levels; detail-oriented

Ø  Solid administrative support skills including back-up bookkeeping, inbound phone management, records/information management, and general clerical/office functions

Ø  Knowledgeable in financial products/services including account servicing and loan applications processing

LA LOMA FEDERAL CREDIT UNION                                                              2002-2010
Teller/Key Carrier

         Consistently provided quality customer service in assisting members with financial transactions and account issues as well as inputting loan applications and responding to general inquiries about credit union services and products; included both on-site/window and phone interface

         Efficiently managed daily opening/closing operations as Key Carrier

         Proficiently balanced drawers and ATM, with accountability for accurate and secure management of high-volume cash

         Effectively filled CDM and ATM and oversaw armored cash deliveries/pickups

ALBERSTONS                                                                                                  1997-2002

Bookkeeper

         Demonstrated solid skills in accounting procedures, processes and practices in serving as back-up Bookkeeper as well as balancing cashier drawers, safes and machines (i.e., Lotto, Coinstar, vending)

         Applied sharp administrative and business support skills toward managing inbound phone calls as well as providing cross-functional support across broad areas of store operations