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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ~  (703) 220-8210

career profile

 

accomplished financial manager with more than 9 years experience in the banking industry. posses a solid work history with excellent team leadership, market research analysis, and operations management skills. skilled in launching operations of a new bank branch location after a corporate merger. document financial data and verify fiscal accuracy of teller operations. technically proficient in windows 2000, microsoft word 7.0, word perfect, outlook, internet research, typing 30 wpm, and data entry.

professional experience

 

pnc bank, manassas, va                                                                                              11/2005-present

teller manager

     lead daily branch operations including clerical and teller duties by resolving any customer or staff issues and allocating work evenly among employees setting up and contracting work place banking.

     manage hr functions by conducting performance evaluations, promotions, transfers, and terminations as needed.

     ensure sound financial operations by reconciling atm monies daily, processing cash items, analyzing market trends, completing cash audits for all cash drawers/main vault, and shipping/receiving money.

     produce and update operational branch documents regarding registers, cash, and correspondence.

     oversee security procedures to ensure compliance with regulatory policies and practices as well as corporate standards.

     conduct branch security meetings to maintain operational efficiency with reduced risk of losses.

     interview prospective borrowers by taking credit applications and validating credit and financial information of applicants.

     explain bank products to customers and opened new accounts to cross-sell bank financial services.

     facilitated optimal customer service by answering inquiries regarding bank products and services, directing customers to other departments for specialized services.

     process complex transactions to assist less experienced personnel and train them on banking operations.

 

navy federal credit union, centreville, va                                                         06/2005-11/2005

member service consulter

     supervised daily operations of the member service center including clerical and teller operations of a msc office.

     resolved operational and customer issues and researched current business trends to maximize operational efficiency and gain long-term business with strong client relationships.

     managed daily atm processing and settlement operations and assisted customers in the member service center.

     presented potential customers by describing services and accounts to promote and cross-sell financial products and services.

     performed daily cash box, encoded daily paperwork, and ensured an accurate daily settlement.

     completed cash audits for the main vault and tcd.

     processed complex transactions and led less experienced personnel.

 

community bank of virginia, centreville, va                                                       02/2003-06/2005

head teller

     selected to head the bank branch, closing operations completely and setting up a new branch after a corporate merger.  

     oversaw daily activities of teller staff and prepared and distributed branch related reports, registers, and correspondences.

     performed cash audits for all cash drawers and main vault to verify fiscal accuracy.

     settled atm and branch monies daily and processed more complex transactions to assist less experienced personnel.

 

 

yyyyyy x. yyyyyy                                      page two

 

 

tsa engineering, p.c., vienna, va                                                                           09/2000-02/2005

account/office manager

     manage accounting and bookkeeping operations by processing payroll, company taxes, accounts receivable, and account payable.

     facilitated hr functions by overseeing development of an employee benefit package and health and corporate insurance coverage.

     oversee front office operations including receiving, shipping, executive travel arrangements, assisting collection departments, and archiving project data, files, and documents.

 

first virginia bank, falls church, va                                                                     02/1991-09/2000

branch operation assistant

     supervised daily branch operations and staff including clerical and teller by resolving customer service and business issues and delegating tasks to employees.

     facilitated hr functions by conducting performance evaluations, promotions, transfers, and terminations as needed.

     managed financial operations including cash reconciliation, foreign currency processing, daily atm settlements, cash audits for cash drawers and the main vault, and shipping/receiving monies.

     produced, updated, and distributed branch related reports, registers, and correspondences.

     observed security procedures and conducted security meetings to ensure compliance with regulatory and corporate policies.

     assisted customers in the branch by interviewing prospective borrowers, taking credit applications to verify accurate credit investigations, describing bank products and services, and answering inquiries regarding bank services and directing customers to other departments for specialized services.

     processed more complex transactions and assisted with training of less experienced personnel.

education

 

northern virginia community college, annandale, va.

hotel management/business administration coursework, 1986-1989

professionaltraining

 

american institute of banking

money & banking, consumer lending, principles of banking, law & banking, accounting basics, customer service training, product knowledge training, business law, small business loan

 

employer sponsored

small business training, branch audit, management and leadership skills, human resources practices, civil treatment for managers, management development

 

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