yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior systems administrator assignment.

career profile

ø  multiple it certifications (see below).

ø  over 12 years of relevant it experience.

ø  career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in database implementation, maintenance, monitoring/testing and management.

ø  outstanding user service and desktop support abilities.

ø  skilled in customer service escalation service environments.

ø  wide ranging expertise in network, hardware and software issues.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

certifications

microsoft certified systems engineer: security c server 2003

microsoft certified system administration: security c server 2003

microsoft certified it professional c enterprise support technician

microsoft certified technology specialist c microsoft windows vista

microsoft certified desktop support technician c microsoft windows xp

microsoft certified professional

comptia security+ certified professional

comptia a+ certified professional

comptia network+ certified professional

hp accredited platform specialist

 

technology skills

 

 

yyyyyy x. yyyyyy

page two

 

professional experience

robert half inc.,/mantech international, san antonio, tx                                                            2009 c present

help desk technician iii

       retained to deliver level iii telephone and walk-in support for over 6,000 users.

       support operations at brooke army medical center and satellite locations.

 

advantage rent-a-car, san antonio, tx                                                                                         2008 c 2009

network technician/exchange administrator

       tasked to support 1,000+ domestic/international employees with software, network and hardware issues.

       effectively managed organizational ms exchange 2007 email server and active directory accounts.

 

cps energy, san antonio, tx                                                                                                       2007 c 2008

multimedia technician

       managed and maintained xerox, minolta, panasonic and konica equipment.

       ensured effective networking-related functions of scanning, printing and faxing operations.

       maintained and administered audio/visual equipment including lcd/dlp projection systems, mixing and audio.

 

global on-line computers, san antonio, tx                                                                                  2006 c 2007

senior technician

       recruited to deliver support to area businesses.

       managed ms windows-based domain lan/wan including planning, installation and administration.

       effectively installed and configured ms windows operating systems.

 

computer nerdz of san antonio, san antonio, tx                                                                          2004 c 2006

senior professional nerd

       tasked to deliver on-site and in-shop support for clientele.

       designated as primary pc support specialist.

       performed in-depth hardware troubleshooting upgrades and replacement.

       responsible for software installation, troubleshooting and upgrades.

       originated proprietary ticketing system documentation.

 

 

earlier background

prior to 2004, served as assistant head bookkeeper/assistant service manager, h.e.b. grocery company, waco/san antonio, tx.  in these assignments, assumed wide ranging responsibility covering departmental supervision, cash control, help desk maintenance, customer service and technology issues. 

 

education

san antonio college, san antonio, tx

network administration studies, 2003-2005

honor student

 

mclennan community college, waco, tx

network administration studies, 2002-2003

honors student

 

military service

texas army national guard, waco/san antonio, tx, 1996-2005

specialist in operations, maintenance and radio communications

secret clearance