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yyyyyy x. yyyyyy 5601 seminary road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
information technology professional exploring career opportunities to utilize program, project and engagement management experience in actively supporting the optimal performance of a progressive organization. offer demonstrated dedication, personal drive and superior performance in exchange for professional growth and development.
career profile
ø b.a., business administration with multiple professional certifications (see below).
ø over 12 years of substantial professional experience and training in it and network infrastructure, project management, technology deployment and data center development; implement solutions with emphasis on user satisfaction.
ø most recent assignment as program manager for major accounting firm; focused efforts on developing close communication and coordination between various departments to better meet engagement technology needs.
ø worked closely with third-party vendors for timely problem solution.
ø played key role in leading major projects such as netware retirement, windows upgrades, patch management, server assessment, office and data center moves/builds and switch deployments, among others.
ø strengths in communicating complex technical issues to non-technical staff and management.
ø proven ability to rapidly assess and correct technical problems with minimum interruption of operations.
ø recipient of management acknowledgement of superior performance in consistently meeting business and technology needs while providing prompt and excellent service.
ø in earlier roles served as customer service engineer and network engineer in the healthcare and software sectors.
professional experience
deloitte & touche, washington, dc 2000 - 2009
program manager, forensic & dispute group
supervised advances of company infrastructure technology and engagement support services.
built and maintained networks with high availability that incorporated security, redundancy, scalability and were fault tolerant.
ensured synchronization and conformity of company technological solutions to customer requirements.
led project coordination efforts through facilitation of weekly vendor, it and basic business conference calls.
evaluated and ensured appropriate follow-up, technology procurement and meeting service level standards.
deloitte & touche, san francisco, ca 2000 - 2007
systems engineer
completed regional corporate network and infrastructure/os upgrades and accomplished network design/documentation, disaster recovery readiness, and company-wide data backup storage management.
furnished advanced network troubleshooting and monitoring utilizing cisco works, tsm management console, solarwinds, ad, sim and bindview, among others.
interfaced with major third-party vendors to develop resolution of areas of concern.
led and managed major regional initiatives; communicated on regular basis with other teams regarding any problems with networks and best methodology to use for accomplishing standardization.
the mattei companies, seattle, wa 1998 - 2000
network administrator
interacted closely with corporate management, offering input as to best practices for meeting company goals.
recognized by management for consistently meeting business and technology needs while providing prompt and accurate service and network solutions.
held comprehensive responsibility for entire lan/wan infrastructure, including deployment, installation and troubleshooting; oversaw routers, switches, servers, workstations and a variety of software and other hardware, tracking equipment inventory and assuring currency with all software licensing.
yyyyyy x. yyyyyy
page two
tasked with management of y2k remediation projects, and overseeing any disaster recovery, focusing on data security.
utilized positive client service skills by assisting customers in understanding proper usage for various software packages and system applications.
stevens hospital, edmonds, wa 1998
network engineer
consistently supported organizational improvement for this healthcare provider staff of 500+ by providing high level of technical expertise in networks, data security, hardware/software upgrades and client training.
metapath software, bellevue, wa 1997-1998
customer service engineer
administered technical support to remote customers, including installing/configuring gateway devices on customer sites, tracking data, troubleshooting and correcting any connectivity issues; authored daily analytical report for management usage.
was available for 24/7 support as part of noc rotation.
education
somali national university, mogadishu, somalia
bachelor of arts, business administration
technology
cisco works; tsm management console; solarwinds; ad; sim; bindview; lan, wan operational management; itil foundations; incident & problem management; hp, cisco, ibm, nortel, microsoft software
certifications
harvard business school
harvard leadership essentials
harvard management essentials
project management institute
project management professional (pmp)
infotech, bellevue, wa
microsoft certified systems engineer (mcse)
microsoft certified professional + internet (mcp + i)
spectrum computer institute
novell certified network engineer (cne)
iseb
itil foundations
us west, seattle, wa
cisco certified network associate (ccna)
yyyyyy x. yyyyyy 5601 seminary road #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a program or project management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include classification as a project management professional, a b.a. in business administration, and over 12 years of successful corporate experience. additionally, i possess certifications in leadership and management from the harvard business school, as well as designation as a microsoft certified systems engineer (mcse), a microsoft certified professional + internet (mcp+i) and a cisco certified network associate (ccna). to complement this, i offer strong analytical, problem-solving and managerial skills. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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