yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused hr professional eager to offer impressive academic credentials, as well as 13+ years proven experience in benefits administration, policy / program development, client / staff training, business communications, and employee relations, toward optimizing a progressive employer s productivity and profitability.

 

profile of qualifications

 

         top-performer who makes decisions to reflect positively on business productivity, corporate well-being, and employee satisfaction.

         integral team player who provides quality benefits administration and management to ensure seamless hr operations.

         excellent communicator who effectively interfaces with all business representatives through to executive level.

         ambitious self-starter who plans, prioritizes, and manages multiple assignments within deadline-driven environments.

 

key areas of expertise

 

benefits administration       program development        cobra compliance                 employee relations          strategic planning

grievance resolution            workflow prioritization     section 125 administration      401(k) administration      policy development

 

career highlights

 

         successfully troubleshot system problems during peak enrollment seasons by demonstrating extensive technology knowledge.

         increased company revenue by formulating lucrative work orders / contracts based on usage of software and vendor feeds.

         resolved 20+ active employee and retiree high-priority questions on current benefits issues and annual enrollment concerns.

         reduced costs 20% by examining and reviewing monthly billing statements for all hmo plans.

         minimized union / non-union grievances by resolving employee benefits problems with speed and accuracy.

 

professional synopsis

 

 

         applied dynamic leadership talents toward directing the development of an online benefits communication tool to include gathering data from several 500+ employee u.s. businesses to initiate annual open and / or life event enrollment processes.

         maximized accounts efficiency by processing weekly carrier files and preparing and checking carrier vendor download files, as well as organizing process documents for job responsibilities and prioritizing projects within deadline-driven environments.

         contributed strong communication skills toward training clients and employees on company software via website demonstrations; providing online information portal support; identifying it issues; and recommending key enhancements.

 

 

         strategically steered benefits administration for a 500+ employee medical supply distribution company across 3 state locations to include directing solutions-focused teams and maintaining critical availability of insurance services / products at all times.

         played a vital role in ensuring seamless administrative operations by updating participant information in 401(k) plans; processing distributions; and managing questions regarding outstanding claims, coverage, deductibles, and co-payments.

         interfaced between tpa, dental / vision insurance companies, brokers, and 401(k) trustees as a valuable company liaison, along with delivering weekly benefits orientation presentations to new hires and guaranteeing consistent regulatory compliance.

 

 

         utilized broad scope of industry and professional services knowledge to assist employees with enrollment processes to include providing key data regarding flex pay and benefit credits; verifying benefits as required; and resolving diverse daily challenges.

 

 

         administered benefits for management, sales, and union / non-union employees for a 900+ member plan to include preparing short- / long-term disability packages and effectively networking between employees, providers, and insurance companies.

         expertly handled management of company cobra, fmla, and 401(k) plans, along with coordinating open enrollment for 900+ staff and overseeing benefits orientation training sessions for newly hired field sales and union / non-union employees.

 

additional professional roles held prior to 1997

 

education

 

bachelor of arts degree, kent state university                          hr management certificate, baldwin-wallace college