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xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

productive, motivated professional eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting the employer in optimizing performance.

 

profile

ø  offer progressive professional and academic experience in operations management, human resources, marketing and finance, with comprehensive customer service background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

 

education

masters in project management (in progress) - amberton university

bachelor of business administration - northwood university, 2008

associate of arts in business administration - northwood university, 2007; presidential award

 

professional experience

at&t (sbc), dallas, tx                                                                                                   1999-present

accounting clerk (2006-present)

service representative (1999-2006)

 

telepay inc, dallas, tx                                                                                                    1999

associate technical client services manager

 

first usa, dallas, tx                                                                                                        1997-1999

first response manager (1998-1999)

collections representative (1997-1998)

 

career highlights

 

  contribute strong attention to detail and organizational skills in steering diverse accounting and customer service functions, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  apply industry expertise and advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

 

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roshunda r. webb                                                                                                                                   page 2 of 2

 

 

career highlights

-continued-

 

  exhibit solid understanding of accounting practices and principles in proficiently designing and using computerized accounting systems to reduce costs, contain losses and negotiate contracts.

  successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  strategically plan and coordinate schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  proactively build and establish key relationships and liaise effectively with senior management, clients and staff.

  motivate, mentor and assist employees and establish a professional and supportive environment, playing an instrumental role in the development of top performing team members.

  successfully apply extensive knowledge of accounting practices and procedures toward efficiently steering auditing and financial and general ledger accounting.

 

prior experience (select list)

 

law office of david wilks, dallas, tx                                                                            

assistant office manager

 

excel communications, dallas, tx                                                                                             

customer service representative

 

bank one tx, dallas, tx                                                                                                

customer service representative

 

professional development/training

certificate in human resource management - cedar valley college, 2007

certificate in diversity training - cedar valley college, 2007

corporate-sponsored workshops/seminars: management techniques, leadership, problem-solving, internal communication, inventory control, quality management and project management

 

technical skills

microsoft word, excel, powerpoint, & access

 

professional affiliations

women of at&t (woa), 2007-2008
union steward - cwa, 2005-2008

pioneers of at&t, 2000-2008

 

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