Dynamic leader with over 20 years of demonstrated success in the food and service industry.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

Operations Expertise   Quality Assurance   Retention Strategies   Cost Control

Financial Analysis   Data Analysis   Inventory Analysis   Payroll Analysis

• Cross-Functional Leadership   Customer Loyalty Expert   Training & Development   Health and Safety Compliance

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.

 

 

 

 

 

Manager, K & W Management                                                                                                 2007-Present

 

  Primary responsibilities included management and maintenance of 80 residential rental units;

  Leadership and management of multiple repair personnel;

  Recruitment of subcontractors;

  Development and implementation of efficiency best practices in order to handle all customer requests in a proactive manner.

General Manger, Palms Plaza Caterers                                                                                     2004-2006

 

  Primary responsibilities include comprehensive management and oversight of all aspects of operations;

  Conducted all operational and administrative duties including payroll, budget and financial analyses, staff training, and departmental cost control;

  Responsible for staff development, hiring, recruitment, retention strategies, and corrective actions plans;

  Designed and implemented numerous programs that significantly increased Net Operating Income;

  Maintained and exceeded state health and safety regulations;

  Effectively managed employees in all areas of site operations;

  Developed and implemented various customer service and loyalty training programs for staff.

 

Owner / Operator, Construction Company                                                                                 2000-2003

 

  Primary responsibilities included strategic and daily operations of a construction operation with several                                                     employees;

  Conducted recruitment, training, supervision and motivation of high performance teams; 

  Created and implemented numerous training programs and coaching tools to further educate employees as well as establish accountability for performance;

  Skilled in budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.

 

 

Earlier Experience

 

Operator, Palms Shore Club                                                                                   

 

  Primary responsibilities included effective management of daily operations and support of staff.  Specific functions and achievements included;

  Development of relevant activities and events within the nightclub environment to increase client base;

  Managing operations in a fiscally responsible manner in order to maintain solvency and viability of business;

  Recruitment and training of service staff, operations personnel, and security;

  Food, beverage, and hospitality supervision and oversight;

  Managed, at one point or another, all areas of comprehensive nightclub environment.