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yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Customer Service Specialist
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Offering numerous years of experience in client-focused business and retail environments, with a consistent emphasis on delivering world class service vital to optimizing satisfaction, loyalty and revenue/sales growth
Ø Proven ability to adapt skills to support sales of new products and services exhibited by diverse industry background
Ø Dynamic communication, interpersonal relation and problem solving abilities
Ø Strong prioritization, organization and time management abilities crucial to maximizing productivity and attaining performance goals
Ø Sharp business acumen, with experience spanning order processing, merchandising, display, inventory control, cashiering, management support, and administrative functions
Ø Proficient in MS Word and Excel and experienced in providing technical training/support
yyyyyy x. yyyyyy
Professional Experience
Customer Service Representative, Lifewave-Suwanee, GA 2006-2009
Played key role in driving revenue growth by facilitating sales/order processing for company distributors and customers as well delivering quality client servicing
Proficiently managed new enrollments, recurring orders and order tracking, with strong focus on addressing and resolving trouble tickets/customer issues
Contributed technology skills toward delivering customer training in website use as well as providing 1st-level web site support in response to issues reported by distributors
Customer Service/Sales Associate, CVS Pharmacy-Norcross, GA 2004-2006
Steered business development through sales, merchandising and customer servicing; concurrently held role of Beauty Advisor as well as Cashier
Strategically ordered, organized and displayed new products to maintain optimal stock levels and product mix based on existing and forecasted sales trends
Actively collaborated with management in overstocked item returns as well as assisted pharmacy with check out processes
Judicial Administrative Tech, Cobb County Government-Marietta, GA 2000-2004
Demonstrated sharp administrative skills in ensuring both criminal and civil case files were efficiently scanned, organized and indexed and preparing complex documents for Internet posting; adeptly used Court Imaging software
Facilitated timely filing of case documents and warrants and additionally assisted with evidence and sentencing document production/management
Directly interfaced with public in expertly responding to judicial system inquiries
yyyyyy x. yyyyyy
Education
International Skin and Nail Care; 2003-2004
Dekalb Community College; 1997-1998
Reinhardt College; 1995-1996
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