career objective                              

results-driven operations manager and recent mba graduate eager to contribute dynamic analytical, organizational, and communication skills toward supporting the employer in optimizing performance

profile                                                

ø  offer numerous years of progressive operational management experience in diverse arenas, with expertise in program coordination, product development, sales and marketing, client and vendor relations, human resources, safety, logistics, and business administration

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  successfully recruit, train, direct, and retain top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  conduct detailed analyses to develop process improvements, standardizations, business documentation, resource allocations, and operational structures that maximize productivity and eliminate waste; solid knowledge of iso 9000 standards and kanban, lean, and six sigma methodologies

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets

 

~ key achievements ~

• as an assembly technician and quality auditor with carrier corporation, developed certifiable wiring process for large commercial chiller systems
• granted carrier corporation s bravo award for quality and teamwork (2010)
• formulated, wrote, and implemented insert company s new employee safety orientation cd
• developed process improvement team at weyerhaeuser to improve workflow and created and oversaw rework group to reduce waste
• as a insert job title with insert company, increased market share by 13%
• received axa financial s top new sales award (2001 or 2002)
• recognized with the coca-cola president s award for sales (2001)

education                                           

master of business administration, university of phoenix, charlotte, nc                                                                2010                                                                                                                                                                                   

 

bachelor of science in business management, central state university, wilberforce, oh                                        1986

~ professional development & certifications ~

certified six sigma green belt, villanova university (anticipated completion june 2010) ~

master certified project management, villanova university (2010) ~ certified brazer ~ certified forklift driver ~

inventory management training ~ supply chain management training

professional experience                

assembly technician (quality auditor), carrier corporation, charlotte, nc                                               2007 c present

• build commercial chiller units ranging from 60-450 tons; diligently inspect systems to ensure compliance with stringent quality standards
• play an integral role on project team responsible for developing new product line; additionally contribute to efforts of  process improvement team
• serve on eh&s team dedicated to developing and maintaining a safe working environment; report on all activity and incidents
• apply depth of industry knowledge towards training and guiding unit inspectors

 

supervisor, weyerhaeuser, charlotte, nc                                                                                                     2003 c 2006

• successfully oversaw all aspects of 2^nd shift production operations for this leading global pulp and paper company
• scheduled and supervised teams of 12-22 employees to achieve optimal levels of productivity
• selected to serve as eh&s representative

 

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account manager, coca-cola enterprises, dayton, oh                                                                                 2002 c 2003

• proficiently managed portfolio of more than 90 key accounts
• developed and implemented highly effective quarterly and annual sales and marketing plans
• supervised four merchandisers and three route drivers; ensured appropriate levels of inventory through diligent monitoring and controls

 

financial consultant, axa advisors, charlotte, nc                                                                                      2001 c 2002

• worked closely with small business and family clients to identify and address individual needs and goals
• provided customized recommendations for financial products including stocks, mutual and hedge funds, and insurance plans

 

bulk accounts manager, coca-cola bottling co. consolidated, charlotte, nc                                               1998 c 2001

• created and executed detailed marketing, sales, and servicing plans for major accounts of the second largest coca-cola bottler in the united states
• expertly trained new account managers

 

general manager c franchise program, mcdonald's corporation, insert location                                          1992 c 1998

• directed all aspects of day-to-day operations for a $2m store
• oversaw all human resources functions, including hiring, training, and disciplinary actions for all levels of staff and management

 

~ military background ~

captain, united states army                                                                                                                        1986 c 1996

• completed active and reserve duty as company commander a company 108th battalion, as well as exertive officer, supply and inventory officer, gold bar recruiter, and instructor for rotc military leadership and combat skills/soldier survivor training
• authored and implemented training and development plans for 130 soldiers to meet objectives and complete battalion mission

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive managerial experience with a solid record of increasing productivity, quality, and profitability.  i excel at performing multiple concurrent functions and am adept at driving production, human resources, quality, safety, sales, and project management.    my sharp analytical skills and depth of knowledge in lean, kanban, and six sigma methodologies have enabled me to introduce and improve processes, and my strong leadership skills have proven instrumental in my success at building and managing top-tier support teams.  to complement this background, i recently completed my mba and project management certification, am a distinguished military graduate, and am currently working towards my six sigma green belt.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy