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yyyyyy x. yyyyyy

32 foxley st. • toronto, on 56j 1r1

xxx-xxx-xxxx • abc@xyz.com

 

 

driven leader and team player eager to contribute expertise in sales, customer service and management toward supporting the employer in optimizing business performance.

 

profile

 

dynamic professional offering 6 years solid and progressive experience in sales support, office administration and customer service. in depth experience in client-focused industries focused on delivering world class customer service. successfully steered sales operations to generate high volume growth and revenue on behalf of company. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. exceptional communication, organization, multi-tasking, and relationship management skills.  dynamic written and verbal communication skills; fluent in english, cantonese and mandarin.

 

key skills

 

management:

  • sharp business acumen and experienced in managing broad scope of operations, including developing staff procedures in sales techniques, cash management and product handling.
  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as scheduling work, evaluating performance and providing guidance/mentoring.

 

sales operations:

  • contribute proactive planning, developing, and implementing of food/beverage promotions, effectively boosting profits by 10%.
  • strategically promote room features, hotel facilities, theatre shows, and specialty packages to drive customer growth and increase revenue.
  • awarded monthly bonuses for exceeding revenue goals in corporate bookings, while also scoring 100% on call quality.

 

customer service:

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

administrative support:

  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • efficiently handled all data entry functions, entering travelers data, preparing correspondence/contracts, and confirming reservations with clients.

professional experience

supervisor citywok kitchen                                                                                                                        2008-2009

 

certifications administrator enform                                                                                                            2006-2008

 

reservations sales agent delta chelsea hotel                                                                                           2001-2006

 

hotel bank/inventory coordinator jonview canada                                                                                              2001

 

sales associate distinctive gifts                                                                                                                2000-2001

 

professional education

 

science, biology and chemistry classes yorkdale adult learning centre                                                        2010

advanced diploma in hospitality and tourism administration centennial college                                            2001

 

first aid/level a cpr certification, 2008

hazard assessment and control training, 2006

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