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yyyyyy x. yyyyyy
32 foxley st. • toronto, on 56j 1r1
xxx-xxx-xxxx • abc@xyz.com
driven leader and team player eager to contribute expertise in sales, customer service and management toward supporting the employer in optimizing business performance.
profile
dynamic professional offering 6 years solid and progressive experience in sales support, office administration and customer service. in depth experience in client-focused industries focused on delivering world class customer service. successfully steered sales operations to generate high volume growth and revenue on behalf of company. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. exceptional communication, organization, multi-tasking, and relationship management skills. dynamic written and verbal communication skills; fluent in english, cantonese and mandarin.
key skills
management:
- sharp business acumen and experienced in managing broad scope of operations, including developing staff procedures in sales techniques, cash management and product handling.
- effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as scheduling work, evaluating performance and providing guidance/mentoring.
sales operations:
- contribute proactive planning, developing, and implementing of food/beverage promotions, effectively boosting profits by 10%.
- strategically promote room features, hotel facilities, theatre shows, and specialty packages to drive customer growth and increase revenue.
- awarded monthly bonuses for exceeding revenue goals in corporate bookings, while also scoring 100% on call quality.
customer service:
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
administrative support:
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- efficiently handled all data entry functions, entering travelers data, preparing correspondence/contracts, and confirming reservations with clients.
professional experience
supervisor citywok kitchen 2008-2009
certifications administrator enform 2006-2008
reservations sales agent delta chelsea hotel 2001-2006
hotel bank/inventory coordinator jonview canada 2001
sales associate distinctive gifts 2000-2001
professional education
science, biology and chemistry classes yorkdale adult learning centre 2010
advanced diploma in hospitality and tourism administration centennial college 2001
first aid/level a cpr certification, 2008
hazard assessment and control training, 2006
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