yyyyyy x. yyyyyy

(510) 0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

 

objective

results-driven professional eager to contribute dynamic business development, team leadership and client servicing skills toward actively supporting a progressive organization in optimizing operational and revenue performance.

profile

ø  offer approximately 9 years progressive experience in customer service, with comprehensive management background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

professional experience

wells fargo bank n.a.                                                                                                        2002-present

service manager 2 (2006-present)

  contribute dynamic leadership skills in building, training and evaluating top-performing service and referral team vital to supporting enterprise-wide operations.

  conduct consistent reviews of daily operations and ensure strict compliance with all audit and operational regulations and guidelines, as well as fte requirements.

  spearhead diverse administrative activities ranging from interviewing, training and performance evaluation to workflow planning and staff salary administration and rewards.

customer service banker (2005-2006)

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

senior operations teller (2002-2005)

  relied upon to lend expertise toward coaching and assisting other team members on providing the highest level of customer service.

  consistently met and/or exceeded daily sales goals for tellers and lead tellers.

  exhibited advanced communication and interpersonal relation skills in building and establishing key relationships and liaising effectively with senior management, staff and customers.

 

macys west, daly city, ca                                                                                                  2000-2002

lead sales specialist

  successfully exceeded performance expectations by using proactive sales and customer service techniques.

  demonstrated prioritizing and communication skills toward supporting customers, peers and management.

education

bachelor of business administration - notre de namur university

technical skills

microsoft excel, word, powerpoint

yyyyyy x. yyyyyy

(510) 0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have progressive experience in customer service, business development and operations management.  from leading high performance teams and facilitating superior staff development to streamlining operations and executing proactive profit-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i bring to you a solid background in providing human resources support, exceptional skills in banking operations and logistics, and the flexibility to handle competing administrative priorities with an unwavering commitment to accuracy, quality, and efficiency.  to complement my experience, i offer a bachelor of business administration.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yyyyyy x. yyyyyy