entry-level

 

sales ~ customer service ~ client relations ~ operations support

 

 

ø  offering successful experience in client-oriented environments; consistently focused on delivering world-class customer service crucial to sustaining and growing business

ø  dynamic communication and relationship building skills vital to maximizing revenue performance

ø  solid administrative/office support, organization, workflow planning, and project management skills

ø  detail-oriented and highly effective in environments of changing and increasing responsibilities; adept in adapting skills and acquiring new knowledge to meet employer needs

ø  working knowledge of ms word and excel

 

 

client services representative, adp tax credit services - florence, sc                            2007-2009

  proficiently managed high-volume inbound calls focused on consulting with business clients and interviewing their staff to determine new hire qualifications for federal and state tax credits

  applied sharp communication skills toward initiating outbound calls targeted toward ensuring clients were in critical compliance with tax credit certification deadlines and actively conferred with clients and troubleshot issues to maximize tax credits

  consistently recognized as leader and top-performer on team

 

part-time employment concurrent with academic pursuits

 

page appointment, state of south carolina house of representatives                                       2005/2006

  in support of 2005/2006 legislative sessions, efficiently delivered documents to representatives, managed incoming communications and maintained complex government records; actively attended agriculture committee and sub-committee meetings

 

office assistant, mcgowan law firm - florence, sc                                                                2002-2003

  demonstrated dynamic customer relation skills in greeting clients and responding to inquiries

  contributed sharp administrative abilities toward managing broad-scope office functions, from maintaining client documents and contracts to delivering time-sensitive legal papers

 

operator, adp (fka sms management services) - florence, sc                                                          2001

  exhibited strong customer service and communication skills in generating detailed tax credit applications data through effective client phone consultations

 

 

ba, political science; minor in business administration

university of south carolina-columbia; 2007

member, kappa sigma fraternity

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an entry-level sales capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i offer you solid experience in client-focused, service-oriented environments where the ability to build and manage customer relationships and deliver world-class servicing is vital to sustaining and growing business and optimizing revenue performance.  i possess dynamic communication skills, am highly effective in defining, addressing and meeting customer needs and consistently focus on maximizing client satisfaction.  supporting this, i also offer you experience in administrative support, office operations and strategic project/ workflow management, with the ability to boost productivity and efficiency while maintaining high quality standards. to complement this background, i ve earned a ba in political science, with a minor in business administration.

 

as an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy