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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader eager to contribute strong operations, management, customer relations, communication and team building skills toward actively supporting the employer in optimizing operational and p&l performance.

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career profile

ø  over 20 years of practical business background.

ø  skilled in all facets of operational management.

ø  expertise in identification/resolution of customer issues/problems.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of directing shipping, inventory and scheduling functions.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

 

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professional experience

serverengines, sunnyvale, ca                                                                                                     most recent

operations consultant

       recruited in 2006 to aid start-up venture in all facets of operations, customer service and domestic/international shipping.

       planned and launched comprehensive operational procedures.

       facilitated shipping, orders, invoicing and customer back-log.

       coordinated with marketing and manufacturing departments to achieve stringent customer build schedules.

       spearheaded next generation product introductions and achievement of full production.

 

broadcom, santa clara, ca                                                                                                           1997 - 2005

operations/logistics manager

       retained to direct staff of seven professionals in customer service, purchasing and shipping departments.

       developed insightful divisional revenue forecasting.

       coordinated customer shipments to meet production goals.

       worked closely with marketing and manufacturing departments to ensure supply levels.

       aided engineering and operations departments on new product releases and ramp-down of inventories.

       achieved 100% inventory accuracy on a consistent basis.

 

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earlier background

prior to 1997, served as title, serverworks, santa clara, ca, customer service supervisor, mountz inc., san jose, ca, senior customer service representative, asante technologies, san jose, ca, customer service supervisor, disco hi-tek america, santa clara, ca, and manufacturing analyst, ultracech stepper, santa clara, ca.  in these assignments, supervised up to ten personnel, conducted recruitment, originated sales reports, managed distribution and provided exceptional customer service.

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education

name of school, location

diploma/degree

 

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