yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

quality-focused, enthusiastic professional with b.s. in hotel, restaurant & travel management eager to offer 11+ years of combined front desk operations, guest services, event planning / catering, and business / vendor relations experience toward maximizing a progressive employer s success.

 

profile of qualifications

 

         top performer who makes decisions to optimize corporate well-being, business profitability, and guest satisfaction.

         integral leader who excels at analyzing guest needs while seamlessly interfacing between management and peers.

         out-of-the-box thinker who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

         excellent communicator who offers up-to-date knowledge of industry trends and diverse guest requirements.

         ambitious self-starter who demonstrates the stamina and availability to travel for business purposes.

 

key areas of expertise

 

hospitality support                          front desk operations                    sales / marketing                      workflow prioritization

guest / client relations                   check-ins / check-outs                   aaa / mobil ratings                administrative support

business administration                regulatory compliance                   cash reconciliations                team building / training

 

professional synopsis

 

front desk

 

         utilize broad scope of hospitality industry knowledge and dynamic business acumen to support front desk operations for a luxury spa / day spa, including upholding service standards excellence to boost company profits.

         expertly handle guest reservations, cancellations, and appointment changes to optimize organizational efficiency.

 

caterer

 

         maximized business success by ensuring seamless high-volume catering operations, including cost-effectively managing vendors, recruiting staff, planning events, preparing food, and handling additional activities as required.

 

front desk agent / operator

 

         met and / or exceeded hospitality objectives by providing prompt, attentive guest services, including coordinating various aspects of visits from completing reservations and check-ins to overseeing business services availability.

         welcomed guests to hotel, established methods of payment, arranged for luggage deliveries, and issued correct keys.

         collected keys at end of stay, posted late charges, and settled guest bills, along with maintaining a balanced bank, making change, cashing checks, exchanging foreign currency, and reconciling all transactions at the end of shifts.

         strictly complied with four seasons category i / ii work rules and standards of conduct as set forth in empact.

         contributed strong multitasking talents toward handling fast-paced switchboard operations and incoming calls.

         recognized for solid job performance by management-level teams for delivering superior customer service.

 

marketing specialist

 

         strategically steered marketing efforts by aggressively attracted conventions, concerts, and other special events to the miami area, including coordinating efforts with government agencies to guarantee legal regulatory compliance.

         designed a comprehensive real estate market intelligence survey and used findings to promote real estate industry.

         increased revenues for multiple clients by successfully marketing events and products to diverse audiences.

         generated a 55% increase in business between 2000 and 2002 by pitching and closing deals with top clients.

         coordinated performances by alicia keys, luther vandross, and others for miami s soul beach music festival.

 

education

 

bachelor of science in hotel, restaurant & travel management                            university of massachusetts, amherst

associate of science in business administration                                                                                                      quincy college