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career objective
results-driven sales and customer service professional eager to apply dynamic business development, communication, and relationship building skills toward actively supporting the employer in optimizing sales and profits
profile
ø offer ten years of progressive business development and operational management experience in the insurance industry, with expertise in analysis, budgeting, strategic sales planning, client relations, personnel training, and marketing
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve customer issues
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive industries;
ø solid experience in targeting and managing diverse accounts and demonstrated ability to assess and respond to client-specific needs; develop strong, competitive bids that generate high-volume contracts
ø excellent organization, prioritization and time management capabilities consistently achieve critical deadlines while maintaining high quality standards
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
ø strong technical proficiencies including microsoft word, excel, and outlook
ø fully bilingual in english/spanish
~ licenses ~
general lines (property & casualty insurance) license ~ life and variable annuities license ~
series 6 license ~ mortgage broker license
professional experience
allstate insurance company, hollywood, fl 2005 c 2008
agency owner/operator
state farm insurance, pembroke pines, fl 2002 c 2005
sales and customer service representative
allstate insurance company, miami lakes, fl 1998 c 2004
customer service representative/internal sales support
education
miami-dade community college, miami, fl 2007
aa in business administration
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