Results-driven professional eager to contribute dynamic management, business development and client servicing toward actively supporting a progressive organization in optimizing bottom line profits.

 

Operations Expertise   Quality Assurance   Preventative Maintenance   Cost Control

Financial Analysis   Data Analysis   Customer Service   Payroll Analysis

• Landlord/Tenant Regulations   Customer Loyalty Expert   Training & Development   Housing Regulations

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in living community management, financial analysis and budgetary planning, operational efficiency practices, conflict management and effective communication techniques, strategic planning, organization development and change management.

Ø  Contribute dynamic leadership skills and sharp business acumen toward managing staff in all aspects of daily operations, with strong focus on optimizing productivity, efficiency and performance.

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully leading planning meetings and delivering comprehensive strategies.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Provide staff support and mentoring whenever necessary.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce overhead costs.

Ø  Ensure that all processes and procedures are completed, quality standards are met, and that operations are profitable.

 

 

 

Owner/Manager, Real Life, LLC / Santorini Apartments                                             2001-2005

 

  Primary responsibilities included comprehensive operational oversight of apartment site;

  Leadership and management of site personnel;

  Recruitment and retention practices;

  Handled leasing and legal matters regarding landlord and tenants;

  Conducted regular maintenance on site as needed to ensure long term viability of capital investments;

  Development and implementation of efficiency best practices in order to handle all customer requests in a proactive manner;

  Managed budgets in fiscally responsible manner to ensure goals are consistently met. 

Property Manager, Sunny Haven Apartments                                                           1997-2001

 

  Primary responsibilities include comprehensive management and oversight of all aspects of operations;

  Conducted all operational and administrative duties including payroll, budget and financial analyses, staff training, and cost control;

  Conducted regular maintenance on site as needed to ensure long term viability of capital investments;

  Development and implementation of efficiency best practices in order to handle all customer requests in a proactive manner.

 

Insurance Specialist, American Medical Security                                                       1993-1997

 

  Primary responsibilities included marketing of various insurance policies to a wide-variety of clientele bases, both individually and corporations. 

 

 

Earlier Experience

 

Financial Controller, Zim Israel Navigation, United Kingdom                                                                                 

 

 

n Accounting Coursework, Dollage

n Law Coursework, Canterbury of Kent

n Member C Crime Free Multi-Housing Program, Phoenix, AZ