yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

~ fluent in english and spanish ~

 

career objective

 

solutions-focused, versatile, and detail-oriented professional desiring a challenging and rewarding information technology / management role within a progressive and successful growth-based organization.

 

profile

 

      offer 10 years of solid information technology experience within management, special cases, networking, and customer service capacities.

      adept at blending strong decision-making abilities with outstanding communication skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

      highly proficient in all time management aspects, including quickly indentifying and completing daily priorities in a proactive and productive manner.

      apply sharp problem-solving proficiencies and outstanding computer-oriented capabilities to any professional information technology environment.

      contribute intelligent business acumen and cost-effective strategies, along with exceptional written and verbal communication skills.

      skillful at performing within a team-based environment to exceed all operational goals and objectives.

 

professional experience

 

general it manager / special case manager

delta computers (formerly aprosys computer), new york, ny                                     2000 c present

      oversee the successful operations of the repair department and the comprehensive maintenance of the company s hardware while ensuring consistently optimal levels of customer service.

      supervised and directed the responsibilities of five information technology professionals.

 

      achievements

   installed and developed various applications implemented within a remote setting to provide easy access for customers.

   profitably planned, deployed, and maintained several citrix-based remote communication servers that provide access to over 400 users.

   efficiently planned, deployed, and maintained windows 2000 and 2003 server networks with directory service implementation.

   developed and installed several productive point-of-sale solutions that were custom-tailored for specific small businesses.

 

network specialist / customer service level 3

envios rd corporation, new york, ny                                                                                  1998 c 2000

      provided information technology customers with outstanding service levels at all times.

 

      achievements

   successfully installed and deployed a critical application which assisted the company in earning a 30% gain in revenue.

   proactively planned, deployed, and maintained a citrix-based remote communication server that provided access for 125 remote users.

 

education and computer skills

 

bachelor s degree in computer science                                                  mercy college, dobbs ferry, ny

 

citrix • novell • windows 2000/2003 server • windows xp • blackberry enterprise server

cisco routers • veritas backup exec • wireless • microsoft office

~ currently training for cisco certification ccna ~

yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

~ fluent in english and spanish ~

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding information technology / management role, and am submitting my resume for your review.

 

i offer 10 years of solid information technology experience within management, special cases, networking, and customer service capacities.

 

you will find me to be a solutions-focused, versatile, and detail-oriented team player who is committed to supporting your corporation s goals and objectives, and i am confident that my sharp problem-solving proficiencies and outstanding computer-oriented capabilities will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy