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career objective
results-driven executive/administrative assistant eager to contribute superior communication, organizational, and data management skills toward supporting the employer in optimizing operational performance
profile
ø offer extensive administrative experience, with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, and relationship management skills; superior research, organization, and coordination abilities
ø demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; strong attention to detail and emphasis on accuracy
ø consistently meet deadlines while providing high quality service; repeatedly recognized for excellent work and technical aptitude
ø streamline procedures and increase overall productivity; cost-effectively manage office inventory and ordering, coordinate corporate events, and introduce technological solutions
ø thorough knowledge of data warehousing standards, strategies, and tools; strong record of handling confidential information
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
ms word ~ excel ~ powerpoint ~ outlook ~ filemaker pro ~ windows operating systems ~ type 50 w.p.m.
professional experience
international association of plumbing & mechanical officials (the iampo group), ontario, ca 1989 c 2008
global sales & customer service manager (2005 c 2008)
- in recognition of outstanding performance, steadily progressed within association to achieve managerial position entrusted with providing excellent service for existing customers while expanding client base and increasing market share
- successfully steered daily departmental operations and contributed to the development and implementation of policies and procedures
- worked closely with clients and internal personnel to efficiently respond to customer requests and inquiries; researched and resolved potential issues
- coordinated information management efforts; built and maintained crm database for organization-wide use
membership services manager (1999 c 2005)
- performed a broad range of administrative functions including membership data organization; provided superior member services and facilitated communications
- reviewed and processed high volumes of applications, conference sponsorship forms, and payments
- prepared documentation and correspondence, generated reports for senior management, distributed press released and chapter notices
listing compliance manager (1989 c 1999)
oversaw field inspector itineraries and maintained regular communication; administered quality control database, executed critical secretarial duties, supplied exceptional customer service and relations
~ key achievements ~
- increased revenue by $250,000 and grew client base by 15% annually
- researched and created toll-free line resulting in improved customer communications
- offset cost for conference events through establishment of sponsorship program
- awarded employee of the month numerous times; recipient of 10-year and 15-year certificates of appreciation
education &
training
certifications in excel &powerpoint (levels i & ii), new horizons computer learning centers, anaheim, ca 2005
business management fundamentals, the iapmo group, ontario, ca 2003
legal secretary certification, waterston college, west covina, ca 1986
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