Yyyyyy x. yyyyyy                         34 Panorama Drive - Thornlands, QLD 4164

07 32863395                                                                                abc@xyz.com

 

Career Objective                                                                                            

Versatile, results-focused professional eager to contribute broad administrative, operations management and team building talents toward actively supporting a progressive company in optimizing performance

 

Profile                                                                                                              

Ø  Offer approximately 10 years progressive experience in the hotel and restaurant operations management, with comprehensive background in coordinating and organizing events.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

Lots Road Pub & Dining Room (Gastropub) - Chelsea, London                                       2007
General Manager

  Contributed dynamic leadership skills in managing all aspects of daily operations, marketing and sales, with full accountability for effective budget administration.

  Spearheaded diverse administrative activities ranging from hiring, training and performance evaluation of 20 staff members to workflow planning, policies/procedures development, and weekly P&L management.

  Proficiently cultivated new business through proactive up selling; retained existing accounts by building and establishing key client relationships.

 

Matilda Pub, Diner & Functions Rooms (Gastropub) - Battersea, London                         2005-2007
General Manager/Function Coordinator

  Collaborated directly with senior management and owners in designing and developing integral business strategies to optimize productivity, efficiency and quality.

  Applied industry expertise and analytical abilities toward managing profit and loss, as well as cost-effectively allocating and administering the budget.

  Resourcefully managed and organized all events and functions including Breakfast Conferences, Corporate Lunches & Dinners, Wedding Receptions, Karaoke evenings and dance parties with up to 250 patrons.

 

Groucho Club - Soho, London                                                                                       2003-2005
Assistant Restaurant Manager/In-house Functions Manager

  Actively involved in all daily functions, including Brasserie and Dining Room Shifts and relied upon to manage the club during Club Manager s absence.

  Directly oversaw 20 team members; exhibited solid leadership qualities in recruiting, training and motivating staff.

  Steered all administrative duties, including rota s, payroll and accounts, demonstrating exceptional management and organization skills in achieving operational goals and timelines.

 

Cheers - Piccadilly Circus, London                                                                                 2002
Duty Manager/Bar Manager

  Efficiently recruited, trained and coordinated workflow of 25 staff members and assigned projects to optimize utilization of human capital and operational resources.

  Ensured compliance with all health and safety procedures while providing quality customer care.

 

McGuire s Group - Brisbane                                                                                           1998-2002
Duty Manager, McGuire s Comslie Hotel

  Led 60 team members during peak months and supervised all aspects of cash management.

  Successfully setup and launched McGuire s Corinda Tavern; liaised effectively with trades people, construction companies, supplier s representatives and gaming officials.

Bar/Restaurant Supervisor, McGuire s Alexandra Hill Hotel

  Effectively planned, coordinated and facilitated both bar and restaurant functions.

 

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Yyyyyy x. yyyyyy                                                                                                           page 2 of 2

 

 

Education                                                                                                         

  Diploma in Hospitality Management - Metropolitan University London, 2003-2006

  Select Hospitality Management Courses - COTAH Colleges, 1999-2000

  Traineeship in Hospitality, Catering and Tourism - Hospitality Training Association College (TRAC), 1996-1998

Professional Training                                                                                    

Intoxication, Drugs and Weapons Awareness Course; Occupational Health and Safety Course; Australian Gaming License (In Process of Renewal); Keno Operators and Supervisors Certificates; TAB Course; Chemical & Hygiene Awareness Course

 

 

 

Yyyyyy x. yyyyyy                         34 Panorama Drive - Thornlands, QLD 4164

07 32863395                                                                                abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in restaurant and hotel operations management, assuming increasing levels of responsibility.  To complement my experience, I offer a Diploma in Hospitality Management.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy