yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

six sigma green belt-certified leader specializing in multi-project management, new business development, and process improvement eager to offer 13+ years experience with fortune 100 corporations toward optimizing an employer s bottom-line results.

 

profile of qualifications

 

         top-performer who organizes, analyzes, and directs large-scale projects to attain maximum profits in coordination with key objectives, along with making solid business decisions to reflect positively on operations productivity, corporate well-being, and client satisfaction.

         integral leader who seamlessly develops and deploys business programs designed to drive revenue growth and reduce operational costs.

 

key areas of expertise

 

project management                         third party logistics                              expense control                                  team building / training

process improvement                       client / vendor relations                       budgeting / forecasting                      strategic planning / analysis

 

career highlights

 

         reduced program expenses by 40%+ within 5 years and drove vpn technology usage to save $1.2 million in costs per quarter.

         increased sales productivity by over 10%, grew customer base by 252% without additional staff, directed process improvement projects enabling a 28% reduction in support staff, and increased customer satisfaction by sustaining scores of >4 out of 5.

         achieved a 25% reduction in costs over a 2-year period by aggressively negotiating annual vendor contracts for support services.

         improved user participation 30% with annual run rate of $9 billion and shortened response turnaround time from 48 hours to 24 hours.

 

professional synopsis

 

 

manager ,mopaq team ww enterprise business operations (2000 c present)

         apply dynamic leadership talents toward deploying and supporting productivity tools to 7,000+ account managers in the u.s., canada, and latin america to include managing a $23-million budget and coordinating mopaq efforts for large-scale, 8,000-attendee training events.

         optimize business relations between hp alliance partners and fortune 500 clients by sharing best practices for support programs.

         interface among it support teams to negotiate and ensure service level agreements are met and / or exceeded, along with directing it support integration of eds field sales organizations and transformational programs enabling enhanced customer remote support.

 

manager ,siebel administrative team america s sales operations (2005 c 2006)

         led top-performing cross-border teams in canada and the u.s. responsible for a $45-billion quota to include proactively managing high-volume accounts, migrating a 6,000+ user base from salesnet 6.3 to siebel 7.5, and providing key migration support after deployment.

 

manager, onestop / gpl america s sales operations (2005 c 2006)

         utilized broad scope of industry and professional knowledge to direct a productivity tool providing product, pricing, availability, and product life cycle data to marketing and sales teams, along with liaising among worldwide staff for future application enhancements.

         contributed strong management skills toward supervising teams responsible for collecting customer requirements, writing brds (business requirement documents), setting program goals, guaranteeing data quality, and performing detailed end user surveys.

 

manager, competitive strike team america s sales operations (1999 c 2003)

         achieved advantageous business results by acting as project manager for a special initiative with potential revenue of $1.3 billion, along with by cost-effectively negotiating vendor service contracts and presenting competitive sales data to internal / external audiences.

         built and sustained business by developing a profit-focused reseller-based tool kit to help drive sales in north america.

 

north american sales strategy & support manager (1997 c 1999)

         drove business growth by developing valuable relationships with account and field management teams to include participating in special pricing processes to determine strategies for key accounts; creating targeted methods to close business deals and move products through channel to end-customers; and initiating critical plans for corporate executive briefings and account workshops.

 

additional professional roles held prior to 1997 with raytheon aerospace

 

education & professional development

 

m.b.a., barry university                                                                   b.s., business administration, florida international university

 

federal acquisition regulations (far) • advanced business law • proposal preparation • cost accounting • facilitator training

total quality management • negotiation skills • planning & managing projects • auditor training