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yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Administrative Operations ~ Office/Business Support
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Expertise in providing comprehensive administrative/business support; adept in strategically planning, coordinating and managing workflow/projects to optimize productivity and meet critical deadlines while maintaining high quality standards
Ø Excel in delivering superior customer service in handling high-volume phone communications, responding to inquiries, scheduling appointments, and addressing/troubleshooting issues
Ø Proficient in developing and maintaining records, files and information systems
Ø Superior work ethic and high level of professional integrity; goal-driven and results-oriented
Ø Enthusiastic team player equally effective in independent and collaborative environments
Ø Dynamic communication, presentation and interpersonal relation skills; Teaching English as a Foreign Language (TEFL) Certified
yyyyyy x. yyyyyy
Professional Experience
English Teacher, San Miguel de Allende, Guanajuato, Mexico 2006-2009
Actively supported State of Guanajuato in developing and implementing English language program
Proficiently planned, coordinated and delivered daily lessons and facilitated a motivating learning environment instrumental to optimizing student performance
Took the initiative to additionally volunteer time towards teaching English to children through public library venue
Medical Records Technician, Anchorage Neighborhood Health Center, AK
2003-2005
Medical Records Technician
& Unit Clerk, Providence Family
Medicine, Anchorage, AK 2001-2003
Assistant to HR Director & Medical Records, Anchorage Neighborhood
Health Center, AK 1996-2003
Demonstrated dynamic administrative/clerical skills and ability to rapidly adapt and contribute to new environments in successfully supporting operations of multiple health centers/medical practices
Efficiently managed multi-line phones, recorded/routed detailed messages, scheduled appointments, and coordinated patient referrals
Productively maintained complex files and records, playing solid role in boosting operational efficiencies and level of client/patient services
yyyyyy x. yyyyyy
Education
Undergrad Student, University Alaska Anchorage;
currently enrolled
TEFL Certificate, Guadalajara Mexico; 2006
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