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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Technical Project Manager

Well-rounded and energetic IT Professional with 13+ years experience seeks new challenge and opportunity to apply consummate skills toward optimizing operations of a dynamic organization.

Key areas of Expertise


   Project Management

   Process Development

   Global IT Operations

   Networking

   System Administration

   Inventory Management

   Purchasing and Returns

   Help Desk/Troubleshooting

   Leadership and Training

   Customer Service


yyyyyy x. yyyyyy

Professional Profile                                                         

Ø  Escalate business development through innovative initiatives which increase productivity and revenue growth; consistently exceed goals and expectations

Ø  Organized and detail-oriented; expertly develops, analyzes, implements, configures, supports, and maintains hardware, software, platforms, and peripherals

Ø  Results-driven with superior project management skills; utilize strategic planning, and manage and maintain schedules and timelines

Ø  Self-motivated leader who communicates technical and complex information easily and concisely; establish strong working relationships with co-workers and vendors

Ø  Exhibit a strong analytical mind; accurately prepare reports and diverse documentation, and assist in development of new processes and procedures

Ø  Demonstrate diagnostic and collaborative problem-solving skills; proficient in translating individual needs into responsive, cost-effective business system solutions

yyyyyy x. yyyyyy

Employment History                                                          

Sun Microsystems, Inc. Sunnyvale, CA                                                                            2000 C 2010  

Operations Coordinator                                                                                                      2008 C 2010 

   Successfully developed and implemented a parts return process for defective hardware; increased savings while accelerating turnaround in parts replacement

   Team player who standardized and streamlined hardware deployment and repair process; boosted all levels of system administration

   Played key role in coordination of shipping, receiving, order processing, and product return requests; oversaw client communications, prepared and distributed daily order status reports, and ensured external order fulfillments and documentation

   Demonstrated superior communication and customer service skills; provided solutions to concerns in regards to billing, account changes, sales, and returns

   Essential member who documented new processes and procedures; created various ad hoc reporting and analytics

   Collaborated with Sales and Operations teams to develop price lists, quotes, costing, and stocking agreements; accurately updated and maintained customer costing folders

Technical Project Coordinator                                                                                            2004 C 2008 

   Boosted business development by launching campaigns and coordinating resources across the region; grew strong working relationships

   Team leader who developed and monitored project schedules and timelines; identified and achieved goals while adhering to all specifications

   Successfully restructured and published the Issue Resolution Plan for internal customers

   Key player who provided post-implementation training and best practices to customers

   Spearheaded effective technical evaluation of new product features; monitored activity and tracked performance to achieve goals

   Ensured exceptional customer service by providing accurate project information and status updates; received customer feedback, and provided technical assistance and problem resolution

   Demonstrated expertise through use of internal custom interfaces; built content and transferred offline data components for online promotional campaigns

   Skillfully managed project lifecycle/delivery oversight from sales-close to support mode; developed Statements of Work and Proposals

Systems Administrator                                                                                                       2000 C 2004 

   Maximized productivity by building, installing, and maintaining Solaris and Linux systems; networked equipment, servers, switches, storage devices, and associated data center infrastructure

   Successfully maintained optimal A/C and power conditions for several data centers and facilities

   Expedited response to incident and service requests; conducted performance evaluations to deliver superior end-user support

   Displayed excellent troubleshooting qualities; analyzed and resolved issues related to TCP/IP protocols, data cabling, and Sun and HP Hardware including blade server installation, configuration, and break-fix

   Efficiently directed High Availability (HA) server management for 1100 servers; proficiently managed all hard drive, memory, patch updates, network, and server issues

   Demonstrated strong communication skills; established and maintained valuable relationships with vendors to efficiently resolve issues, control expenses, and streamline business

yyyyyy x. yyyyyy

Previous Employment                                                        

Lab System Administrator, Adaptec, Inc. Milpitas, CA                                                       1997 C 2000

Supported systems essential to development and engineering of RAID software, storage management software, and storage virtualization solutions; skillfully built testing environments for developers

yyyyyy x. yyyyyy

Computer/Technical Skills                                              

Ø  Proficient in Sun, Cisco, and Brocade networking equipment, switches, and storage devices C should this have its own header? 

Platforms:        Windows XP/2000, Solaris, Linux, and UNIX

Servers:           Windows 2000/NT

Software:          Microsoft Office including Project and Excel, StarOffice Excel, Oracle iProcurement, Visio, WebDesk, and RAID

Languages:      Bash, HTML, TWiki, and Perl

yyyyyy x. yyyyyy

Education                                                                            

Bachelor of Science in Project Management                                                                               YEAR

Colorado Technical University Colorado Springs, CO

 

Associate of Science in Information Technology                                                                         YEAR

Master Institute San Jose, CA

 

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