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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Technical Project Manager
Well-rounded and energetic IT Professional with 13+ years experience seeks new challenge and opportunity to apply consummate skills toward optimizing operations of a dynamic organization.
♦ Key areas of Expertise ♦
Project Management
Process Development
Global IT Operations
Networking
System Administration
Inventory Management
Purchasing and Returns
Help Desk/Troubleshooting
Leadership and Training
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Ø Escalate business development through innovative initiatives which increase productivity and revenue growth; consistently exceed goals and expectations
Ø Organized and detail-oriented; expertly develops, analyzes, implements, configures, supports, and maintains hardware, software, platforms, and peripherals
Ø Results-driven with superior project management skills; utilize strategic planning, and manage and maintain schedules and timelines
Ø Self-motivated leader who communicates technical and complex information easily and concisely; establish strong working relationships with co-workers and vendors
Ø Exhibit a strong analytical mind; accurately prepare reports and diverse documentation, and assist in development of new processes and procedures
Ø Demonstrate diagnostic and collaborative problem-solving skills; proficient in translating individual needs into responsive, cost-effective business system solutions
yyyyyy x. yyyyyy
Employment History
Sun Microsystems, Inc. ▪ Sunnyvale, CA 2000 C 2010
Operations Coordinator 2008 C 2010
Successfully developed and implemented a parts return process for defective hardware; increased savings while accelerating turnaround in parts replacement
Team player who standardized and streamlined hardware deployment and repair process; boosted all levels of system administration
Played key role in coordination of shipping, receiving, order processing, and product return requests; oversaw client communications, prepared and distributed daily order status reports, and ensured external order fulfillments and documentation
Demonstrated superior communication and customer service skills; provided solutions to concerns in regards to billing, account changes, sales, and returns
Essential member who documented new processes and procedures; created various ad hoc reporting and analytics
Collaborated with Sales and Operations teams to develop price lists, quotes, costing, and stocking agreements; accurately updated and maintained customer costing folders
Technical Project Coordinator 2004 C 2008
Boosted business development by launching campaigns and coordinating resources across the region; grew strong working relationships
Team leader who developed and monitored project schedules and timelines; identified and achieved goals while adhering to all specifications
Successfully restructured and published the Issue Resolution Plan for internal customers
Key player who provided post-implementation training and best practices to customers
Spearheaded effective technical evaluation of new product features; monitored activity and tracked performance to achieve goals
Ensured exceptional customer service by providing accurate project information and status updates; received customer feedback, and provided technical assistance and problem resolution
Demonstrated expertise through use of internal custom interfaces; built content and transferred offline data components for online promotional campaigns
Skillfully managed project lifecycle/delivery oversight from sales-close to support mode; developed Statements of Work and Proposals
Systems Administrator 2000 C 2004
Maximized productivity by building, installing, and maintaining Solaris and Linux systems; networked equipment, servers, switches, storage devices, and associated data center infrastructure
Successfully maintained optimal A/C and power conditions for several data centers and facilities
Expedited response to incident and service requests; conducted performance evaluations to deliver superior end-user support
Displayed excellent troubleshooting qualities; analyzed and resolved issues related to TCP/IP protocols, data cabling, and Sun and HP Hardware including blade server installation, configuration, and break-fix
Efficiently directed High Availability (HA) server management for 1100 servers; proficiently managed all hard drive, memory, patch updates, network, and server issues
Demonstrated strong communication skills; established and maintained valuable relationships with vendors to efficiently resolve issues, control expenses, and streamline business
yyyyyy x. yyyyyy
Previous Employment
Lab System Administrator, Adaptec, Inc. ▪ Milpitas, CA 1997 C 2000
Supported systems essential to development and engineering of RAID software, storage management software, and storage virtualization solutions; skillfully built testing environments for developers
yyyyyy x. yyyyyy
Computer/Technical Skills
Ø Proficient in Sun, Cisco, and Brocade networking equipment, switches, and storage devices C should this have its own header?
Platforms: Windows XP/2000, Solaris, Linux, and UNIX
Servers: Windows 2000/NT
Software: Microsoft Office including Project and Excel, StarOffice Excel, Oracle iProcurement, Visio, WebDesk, and RAID
Languages: Bash, HTML, TWiki, and Perl
yyyyyy x. yyyyyy
Education
Bachelor of Science in Project Management YEAR
Colorado Technical University ▪ Colorado Springs, CO
Associate of Science in Information Technology YEAR
Master Institute ▪ San Jose, CA
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