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career objective
results-driven manager eager to apply superior business development, relationship building, strategic planning, and communications skills toward actively supporting the employer in optimizing sales and profits
profile
ø offer more than 15 years of progressive experience in customer service, operational management, and program development, with expertise in facilitating internal communications
ø coordinate interdepartmental teams and work closely with all levels of staff to foster an highly functioning, successful, and motivated working environment; manage departments, accounts, and special projects using an open-door approach
ø effectively identify and capitalize on opportunities to penetrate and develop markets; design and implement innovative business development plans and sales initiatives, monitor trends and developments, including competitive services and marketing activities
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
professional experience
chrysler llc 6/93 c present
competitive incentives manager (11/06 c present)
- in recognition of outstanding performance, steadily progressed within company to attain positions entrusted with diverse duties across varied departments and corporate divisions
- currently responsible for analyzing incentives and special programs to ensure competitive offerings; coordinate with executive management to appropriately adapt corporate policies
company car & affinity programs manager (1/02 c 11/06)
- proficiently directed the administration and communication for executive and employee vehicle leasing; additionally managed vehicle sales to employees, retirees and affiliated company personnel
- steered promotional activities, created and managed internet presence and employee advantage website, developed and implemented employee sales incentives as well as value maximization initiatives resulting in increased sales
advertising/merchandising & affinity programs manager (12/00 c 1/02)
- expertly improved chrysler group vehicle sales by establishing affiliate rewards program; boosted cost savings by integrating administration for friends program and employee purchase program
- monitored budget for fleet operations advertising efforts and cost-effectively planned special events
business strategy specialist (9/99 c 12/00)
- contributed to multiple strategic planning teams including the global sales & marketing team and the value chain project; served as key liaison for management and germany-based personnel
credit analyst (10/97 c 9/99)
- participated in multiple process redesign projects concurrently with performing account collection and reconciliation responsibilities; improved productivity and completely eliminated work backlog
retail credit specialist, chrysler financial corporation (12/96 c 10/97)
- built strong network of dealers and business partners; accurately reviewed and analyzed retail and lease auto loans; attained superior levels of customer satisfaction
customer service/collection supervisor, chrysler financial corporation (7/96 c 12/96)
- effectively trained and managed staff in repossession administration and delinquency control; led newly hired team to maintain exceptionally low delinquency percentages
collections analyst, chrysler financial corporation (1/95 c 7/96)
- successfully liquidated delinquent accounts and generated up to $2 million in annual savings through skip tracing and vehicle recovery; consistently ranked within top 10% of department
- provided excellent customer service, processed credit applications, and facilitated customer/dealer communication
security/fire specialist, chrysler corporation (6/93 c 1/95)
- maintained equipment and ensured security of corporate assets in case of fire, theft, or litigation
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janet kwilos-roach page 2
~ committee appointments ~
secretary, company car committee
secretary, company car review board
member, company car technical steering committee
member, sales & marketing profit suggestion team
member, daimlerchrysler value chain integration team
member, global sales & marketing portal team
member, iso 9002 core process team in credit operations
member, finance communications committee
education
central michigan university 1998
master of science administration, business concentration; graduated with highest honors
madonna university 1993
bachelor of science administration in criminal justice, psychology minor; graduated with honors
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