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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
versatile professional with expertise in hospitality industry operations management and business development / sales eager to contribute talents toward maximizing operations of a progressive organization.
profile
ø demonstrate successful interpersonal relationship-building capabilities instrumental in building critical client / personnel relationships and professional networks; skillful in creating high-quality teams.
ø adept at designing best practice methodologies and new business development strategies to achieve cost-effective alignment with corporate goals, as well as significantly increasing bottom line profits.
ø contribute profitable prospecting abilities, exceptional proposal generation techniques, dynamic negotiation talents, and sharp account management skills to develop and maintain key business opportunities.
ø thrive within fast-paced, high-pressure environments, along with effectively prioritizing and streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.
ø proficient fidelio, tlgo, tlpe, meeting matrix, optimum settings, and microsoft office; certified expert in delphi.
ø holds a b.s. in hospitality management from johnson and wales university.
professional experience
the greysmith companies, providence, ri 2008 c present
key business achievements
strategically contribute to the optimal operations of the company by consistently identifying top-performing industry-wide accounting and finance professionals.
account manager accounting and finance
ø utilize superior recruiting abilities to pre-screen, interview, and verify references for a minimum of three accounting and finance candidates per day, including accurately matching client talents with position-oriented specifications.
ø effectively develop exceptional rapport with existing clients to achieve low turnover rates, high levels of company loyalty, exceptional client relations support, and continued overall operational success.
ø cohesively implement business strategies instrumental in creating valuable relationships with prospective clients; conduct comprehensive weekly presentations for up to 10 individuals.
k2 partnering solutions, providence, ri 2007 c 2008
key business achievements
successfully exceeded monthly goals of four placements and $90,000 in revenue through optimal networking, prioritizing, and lead qualification activities.
recognized as the top lead generator companywide and tapped to single-handedly create a global leads development training that produced a minimum increase of $250,000 in revenue.
account manager sap business development
ø optimized operational cost-effectiveness and talent recruitment / retention by profitably negotiating non-compete and salary contracts; ensured highest quality talent through exceptional recruitment and placement talents.
ø created and implemented dynamically effective training programs for incoming personnel within four companies in three countries, including developing and leading key group presentations, video conferences, and one-on-one sessions.
ø built vital networks within individual core modules by nurturing beneficial relationships with top consultants; organized and prioritized daily high-volume operations, including performing up to 100 prospect calls per day.
aflac, walpole, ma 2006 c 2007
key business achievements
honored with the corporate fast start award and fireball award for 2006.
independent sales agent
ø drove sales growth through strategic cold calling, assertive referral generation and follow-up, and quality servicing and development of existing clientele.
ø employed industry-wide best practices methodology to achieve and / or exceed established sales targets and operational objectives; actively built advantageous clientele by personally visiting 30 businesses per day.
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • page two
professional experience (continued)
intercontinental hotels the crowne plaza at the crossings, warwick, ri 2005 c 2006
key business achievements
contributed an additional $500,000 in annual revenue by establishing two new lnr contacts, along with launching a profitable initial $250,000 annual account within the first two months of employment.
effectively exceeded set quarterly goals by a 45% average; achieved a substantial promotion within three months of hire.
business travel sales manager
ø maximized organizational efficiency by overseeing 72 accounts worth over $1.5 million in annual sales, including conducting transient and group business sales / marketing presentations to existing and potential clients throughout the united states to attain increased marketplace presence and continued business success.
ø sustained high levels of business travel sales activity by maintaining weekly goals of 25 quality prospecting calls and eight outside sales calls; proactively worked with global sales offices to acquire competitor business on local- and company-wide levels.
starwood hotels, warwick, ri / waltham, ma / providence, ri 2002 c 2005
key business achievements
optimally expanded catering sales revenue by $600,000, including realizing an overall 75% sales increase by seeking out, networking, and securing prospective clientele business at competitor hotels.
surpassed sales goals by over 21% for more than three consecutive quarters.
achieved recognition with the 2005 rising star regional award an annual honor given to the #1 manager for excellence in sales performance.
catering sales manager sheraton providence airport hotel
ø empowered employees to achieve set objectives by fostering cooperative teamwork across a multitude of personnel levels; concurrently made solid organizational decisions to reflect positively on corporate well-being and the delivery of high-quality customer service / client relations.
ø conducted strategic outside sales calls, site inspections, and written communications for new and existing accounts, along with preparing comprehensive client correspondence and internal booking reports.
ø participated in daily organizational meetings for management and associates critical toward improving communication measures and encouraging useful staff feedback.
ø developed substantial knowledge of current market trends, competitive sets, and broad client base.
convention services manager the westin waltham-boston
ø contributed outstanding managerial skills toward serving as the main reservations contact for all large group conventions and associated functions, including those exceeding over 50 room reservations; oversaw the planning and execution of wide-ranging details for group events.
guest services / service express manager the westin providence
ø implemented effective performance management processes to efficiently supervise and train over 35 associates; successfully organized operations while training personnel for the valet parking and service express departments.
four seasons hotel, boston, ma 2002
key business achievements
initiated and implemented a dynamic plan to hire and train six top-quality reservation agents.
reservations / housekeeping supervisor / front office receptionist
ø demonstrated resourceful human resources-oriented proficiencies in the training and management of various front-line personnel within a high-profile hospitality location, including participating in designated training seminars and continuous management courses to attain advanced knowledge of professional job tasks.
ø liaised between reservations and sales departments for multiple group accounts to ensure seamless organizational processes; managed all interrelated details and security operations concerning large group tours.
ø supervised daily activities of room attendants and houseman, including directing all room cleanliness efforts in accordance in corporate standards and guidelines; implemented improved housekeeping department operating systems and procedures.
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding executive-level hospitality management / sales support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i am eager to apply my eight solid years of experience in various facets of hotel management and operations, including demonstrating extensive expertise within accounting, business sales / development, catering, convention services, front desk, guest services, reservations, and housekeeping capacities. i also can contribute exceptional proficiencies in staff training / development, policy / procedure administration, and supportive team building efforts.
you will find me to be a results-driven, solutions-focused leader who showcases successful interpersonal relationship-building abilities instrumental in building critical client / personnel relationships and professional networks, as well as exhibiting skill in creating high-quality teams.
i am adept at designing best practice methodologies and new business development strategies to achieve cost-effective alignment with set corporate goals, as well as significantly increasing bottom line profits. furthermore, i thrive within fast-paced, high-pressure environments, along with effectively prioritizing and streamlining processes to increase efficiency while consistently maintaining solid professional work ethics. for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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