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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

versatile professional with expertise in hospitality industry operations management and business development / sales eager to contribute talents toward maximizing operations of a progressive organization.

 

profile

 

ø  demonstrate successful interpersonal relationship-building capabilities instrumental in building critical client / personnel relationships and professional networks; skillful in creating high-quality teams.

ø  adept at designing best practice methodologies and new business development strategies to achieve cost-effective alignment with corporate goals, as well as significantly increasing bottom line profits.

ø  contribute profitable prospecting abilities, exceptional proposal generation techniques, dynamic negotiation talents, and sharp account management skills to develop and maintain key business opportunities.

ø  thrive within fast-paced, high-pressure environments, along with effectively prioritizing and streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  proficient fidelio, tlgo, tlpe, meeting matrix, optimum settings, and microsoft office; certified expert in delphi.

ø  holds a b.s. in hospitality management from johnson and wales university.

 

professional experience

 

the greysmith companies, providence, ri                                                                                  2008 c present

 

key business achievements

     strategically contribute to the optimal operations of the company by consistently identifying top-performing industry-wide accounting and finance professionals.

 

account manager accounting and finance

ø  utilize superior recruiting abilities to pre-screen, interview, and verify references for a minimum of three accounting and finance candidates per day, including accurately matching client talents with position-oriented specifications.

ø  effectively develop exceptional rapport with existing clients to achieve low turnover rates, high levels of company loyalty, exceptional client relations support, and continued overall operational success.

ø  cohesively implement business strategies instrumental in creating valuable relationships with prospective clients; conduct comprehensive weekly presentations for up to 10 individuals.

 

k2 partnering solutions, providence, ri                                                                                       2007 c 2008

 

key business achievements

     successfully exceeded monthly goals of four placements and $90,000 in revenue through optimal networking, prioritizing, and lead qualification activities.

     recognized as the top lead generator companywide and tapped to single-handedly create a global leads development training that produced a minimum increase of $250,000 in revenue.

 

account manager sap business development

ø  optimized operational cost-effectiveness and talent recruitment / retention by profitably negotiating non-compete and salary contracts; ensured highest quality talent through exceptional recruitment and placement talents.

ø  created and implemented dynamically effective training programs for incoming personnel within four companies in three countries, including developing and leading key group presentations, video conferences, and one-on-one sessions.

ø  built vital networks within individual core modules by nurturing beneficial relationships with top consultants; organized and prioritized daily high-volume operations, including performing up to 100 prospect calls per day.

 

aflac, walpole, ma                                                                                                                                                                      2006 c 2007

 

key business achievements

     honored with the corporate fast start award and fireball award for 2006.

 

independent sales agent

ø  drove sales growth through strategic cold calling, assertive referral generation and follow-up, and quality servicing and development of existing clientele.

ø  employed industry-wide best practices methodology to achieve and / or exceed established sales targets and operational objectives; actively built advantageous clientele by personally visiting 30 businesses per day.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • page two

 

professional experience (continued)

 

intercontinental hotels the crowne plaza at the crossings, warwick, ri                                2005 c 2006

 

key business achievements

     contributed an additional $500,000 in annual revenue by establishing two new lnr contacts, along with launching a profitable initial $250,000 annual account within the first two months of employment.

     effectively exceeded set quarterly goals by a 45% average; achieved a substantial promotion within three months of hire.

 

business travel sales manager

ø  maximized organizational efficiency by overseeing 72 accounts worth over $1.5 million in annual sales, including conducting transient and group business sales / marketing presentations to existing and potential clients throughout the united states to attain increased marketplace presence and continued business success.

ø  sustained high levels of business travel sales activity by maintaining weekly goals of 25 quality prospecting calls and eight outside sales calls; proactively worked with global sales offices to acquire competitor business on local- and company-wide levels.

 

starwood hotels, warwick, ri / waltham, ma / providence, ri                                                      2002 c 2005

 

key business achievements

     optimally expanded catering sales revenue by $600,000, including realizing an overall 75% sales increase by seeking out, networking, and securing prospective clientele business at competitor hotels.

     surpassed sales goals by over 21% for more than three consecutive quarters.

     achieved recognition with the 2005 rising star regional award an annual honor given to the #1 manager for excellence in sales performance.

 

catering sales manager sheraton providence airport hotel

ø  empowered employees to achieve set objectives by fostering cooperative teamwork across a multitude of personnel levels; concurrently made solid organizational decisions to reflect positively on corporate well-being and the delivery of high-quality customer service / client relations.

ø  conducted strategic outside sales calls, site inspections, and written communications for new and existing accounts, along with preparing comprehensive client correspondence and internal booking reports.

ø  participated in daily organizational meetings for management and associates critical toward improving communication measures and encouraging useful staff feedback.

ø  developed substantial knowledge of current market trends, competitive sets, and broad client base.

 

convention services manager the westin waltham-boston

ø  contributed outstanding managerial skills toward serving as the main reservations contact for all large group conventions and associated functions, including those exceeding over 50 room reservations; oversaw the planning and execution of wide-ranging details for group events.

 

guest services / service express manager the westin providence

ø  implemented effective performance management processes to efficiently supervise and train over 35 associates; successfully organized operations while training personnel for the valet parking and service express departments.

 

four seasons hotel, boston, ma                                                                                                              2002

 

key business achievements

     initiated and implemented a dynamic plan to hire and train six top-quality reservation agents.

 

reservations / housekeeping supervisor / front office receptionist

ø  demonstrated resourceful human resources-oriented proficiencies in the training and management of various front-line personnel within a high-profile hospitality location, including participating in designated training seminars and continuous management courses to attain advanced knowledge of professional job tasks.

ø  liaised between reservations and sales departments for multiple group accounts to ensure seamless organizational processes; managed all interrelated details and security operations concerning large group tours.

ø  supervised daily activities of room attendants and houseman, including directing all room cleanliness efforts in accordance in corporate standards and guidelines; implemented improved housekeeping department operating systems and procedures.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding executive-level hospitality management / sales support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i am eager to apply my eight solid years of experience in various facets of hotel management and operations, including demonstrating extensive expertise within accounting, business sales / development, catering, convention services, front desk, guest services, reservations, and housekeeping capacities.  i also can contribute exceptional proficiencies in staff training / development, policy / procedure administration, and supportive team building efforts.

 

you will find me to be a results-driven, solutions-focused leader who showcases successful interpersonal relationship-building abilities instrumental in building critical client / personnel relationships and professional networks, as well as exhibiting skill in creating high-quality teams.

 

i am adept at designing best practice methodologies and new business development strategies to achieve cost-effective alignment with set corporate goals, as well as significantly increasing bottom line profits. furthermore, i thrive within fast-paced, high-pressure environments, along with effectively prioritizing and streamlining processes to increase efficiency while consistently maintaining solid professional work ethics. for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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