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Michael Gray
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship: United States of America

Clearance: U.S. Dept. of Defense Secret/U.S. Dept. of State Secret

Veteran s Preference#

 

Vacancy Announcement:

Job Title:

 

 

 

CORE COMPETENCIES

 

IT Support Operations, Computer Operations, Desktop Configuration, User Support, System Operations, System Troubleshooting, Ticket Management, Ghosting, Application Troubleshooting, Technical Installation, Technical Configuration, IT Repairs, Network Connectivity Management, Network Configuration, Technical Issue Diagnosis, Map Network Drives, Install Printers/Scanners, Tech Refresh, Shift Logs, Track Inventory, Shift Supervision, Personnel Management, Customer Service, Shift Reports.

 

 

PROFESSIONAL EXPERIENCE

 

 

5/2007 CPresent

PC Technician

Centurum

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Serving under contract to the USAF, consistently provide VIP IT support to a broad range of Air Force personnel at the Pentagon, Bolling AFB and the National Capital Region. Strategically configure new Desktop Computers, Laptops, Printers, Scanners, and Blackberries for network connectivity via Ethernet or USB. Successfully performed ghosting functions, while also installing hardware and software. Utilized extensive knowledge of Windows XP, MS Office Suite, MS Outlook in handling a broad range of technical troubleshooting and repair operations. Responsible for completing install/trouble tickets. Capably troubleshoot and replace CPU, memory, motherboard, video card, and NIC components. Strategically identified and solved complex technical problems for customers, including mapping drives and approving websites. Tasked with fixing a broad range of Sharpdesk problems, applications such as ABSS qne EMT.

Successfully map network drives, install printers, scanners and hardware drivers. Successfully serve as Lead Tech of Tech Refresh printer team, responsible for performing tech refresh, from swapping out old hardware and network configuration to installing programs, backing up/restoring data and PST files for MS Outlook. Skillfully draft detailed shift logs for management describing problems and recommending solutions.

 

 

 

 

Page 1 of 4

Michael Gray                                                                    Page 2 of 4

 

3/2007-5/2007

PC Technician

TMSI

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Actively contributed to Surge Team for the USAF, based out of the Pentagon. Strategically tracked inventory and performed ghosting operations to upgrade existing PC s on USAF network.

 

6/2004-3/2007

Pouch Driver

Didlake

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Served as Peace Corps Contracted Driver, safely transporting VIP s to various functions. Responsible for picking up mail and creating spreadsheets for Peace Corps mailroom operations. Ensuring confidentiality of all classified/secret cables from U.S. Dept. of State.

 

5/2004-7/2004

Cable Technician

AM Tech

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Successfully oversaw thedisconnect/reconnect of Cable TV services, running cable in houses and installing digital cable/internet service.

 

2/2004

PC Technician

Apex Systems, Inc.

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Actively served as PC Technician, successfully assisting in the rollout new PC s for clients, from transferring data and drive mapping to setting up network printers, backing up and transferring Outlook files.

 

2/2003-4/2004

Courier

Washington Courier Service

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Safely delivered packages across the Washington Metro Area, ensuring timely and efficient delivery.   Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

Page 2 of 4

Michael Gray                                                                    Page 3 of 4

 

1/2003-2/2003

Document Technician

Sparks Personnel Services, Inc.                                                                                               

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Effectively operated HP Laser Printers, producing high-quality output for numerous legal clients. Supervised all printing operations, troubleshooting problems and reprinting documents as requested. Supervised the quality control of output.

 

2/2002-7/2002

Hardware Technician

Apex Systems, Inc.                                                                                                    

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Skillfully made service calls to clients across northern Virginia, Maryland and Washington D.C. Successfully diagnoses and repaired PC s, HP and Nexus printers. Followed up by ordering parts and maintaining paperwork for billing.

 

5/2001-12/2001

Software Specialist

Expert Consulting, Inc.                                                                                                  

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Under contract with the U.S. Dept. of Justice, Office of the Independent Counsel, strategically establishing a peer-to-peer Network, using Client for MS Networks with Ethernet CAT 5 cable. Successfully restored data tapes to PC s running Windows 98 for National Archive project. Strategically installed and operated programs to convert data files/E-mail to ASCII, providing feedback regarding results. Proficiently ran all maintenance programs on PC s to ensure peak operating efficiency. Supervised the burn of ASCII files onto CD s for historical records.

 

4/1992-12/2000

Computer Operator

Getronics & Information Management Consultants                                 

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Served as Shift Supervisor for 8-year contract with the U.S. Department of Commerce. Actively monitored Banyan and NT 4.0 servers, while also running backups, restores and special requests. Oversaw the installation and configuration of NIC cards for PC's. Responsible for swapping out, installing and configuring hardware for PC's/Laptops, including disk drives, zip drives, tapedrives's, CD-ROM's, memory, soundcards, and monitors. Successfully installed drivers for hardware and network printers. Tasked with copying diskettes, burning CD's and making patch/crossover cables. Proficiently established a backup tape rotation schedule for all Banyan & NT servers. Consistently wrote daily shift reports, ensuring accuracy and detail. Proficiently maintained an inventory of shipping supplies/computers to domestic and international posts.

Page 3 of 4

Michael Gray                                                                    Page 4 of 4

 

8/1989-9/1991

Senior Computer Operator

Eastern Computers, c/o Executive Resource Associates

City/State (or address if provided)

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Successfully fulfilled a 2-year contract  with the U.S. Information Agency, responsible for operating 5 Wang VS systems, PC's doing backups, restores, downloaded, uploaded & verified files on output media on Wang VS s and 286/386 PC s. Strategically transmitted files to several U.S. Embassies and Consulates using a wireless file system. Efficiently monitored various remote lines to posts, ensuring successful file transmission at all times. Tasked with writing and modifying numerous programming applications using Wang Procedure Language. Responsible for supervising 2 operators and providing technical expertise to two other operators. Proficiently monitored USIA WANGNET LAN/WAN, troubleshooting any issues. Actively assisted domestic and international users in the resolution of data communication problems, including Synchronous, Asynchronous, PEP and TTY protocols. Successfully configured new equipment in system configuration/network. Consistently placed service calls for hardware problems, while also writing daily shift reports.

 

 

TRAINING and PROFESSIONAL DEVELOPMENT

 

Degree in Computer Operations; Computer Learning Center, 1981
A+ Course; VA. Community College, 2000

 

CERTIFICATIONS/CREDENTIALS

 

A+ Certified

Network + Certified

 

 

TECHNICAL SKILLS

 

A + Network + Certification, Microsoft Windows, XP, Vista

Applications: MS Word, MS Excel, MS Powerpoint, MS Outlook, Adobe Acrobat Reader, Remedy

Operating Systems: Windows 95, 98, XP, and Vista.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 4 of 4

Michael Gray
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship: United States of America

Clearance: U.S. Dept. of Defense Secret/U.S. Dept. of State Secret

Veteran s Preference#

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a [Insert Job Title] capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include experience in Computer Support Operations, Installation Configuration, User Support and System Troubleshooting. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, analysis, troubleshooting, and relationship management skills.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Michael Gray

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