Results-focused Manager with background in the Hospitality Industry eager to contribute to the success of a progressive organization in optimizing operational and financial performance.

 

         Significant hotel management experience with proven success in P&L (profit & loss) accountability, multi-site operations management, financial administration, and cost control.

         Consistently focus on optimizing guest relations to attain and maintain excellent occupancy levels and repeat business; demonstrated strengths in maximizing REVPAR (revenue per available room).

         Combine keen interpersonal and communication skills to train, coach, and empower employees, achieve and sustain staff satisfaction, and guide personnel to achieve productivity and performance excellence.

         Excel in account development and management, vendor relations, and navigating efforts to dramatically elevate hotel s GSI (Guest Satisfaction Index).

         Adept at analyzing business operations to determine and enhance fiscal performance, competitive positioning, profitability, and revenue opportunities.

         Reliably anticipate, plan, and respond accordingly to changing business priorities. 

 

 

Hilton Garden Inn, Greenbelt, MD, 2010 to Present

General Manager

• Spearhead daily hotel operations comprised of 155 guest rooms and 3,800 square feet of meeting space.
• Apply advanced financial acumen toward analyzing monthly P&L statements, controlling budget, and meeting or exceeding revenue goals.
• Proficiently supervise guest relations, human resources, and property maintenance.  

 

Hilton Garden Inn-BWI Airport, Linthicum, MD, 2008 to 2010

Assistant General Manager

• Directed daily business operations for 158-room airport property with a focus on P&L optimization, staff management, budgeting, revenue maximization, quality control, and corporate compliance.
• Proactively instituted initiatives to improve guest experience and exceed Hilton s GSI standard.
• Enforced and monitored compliance with company and franchise guidelines for labor management, client service, guest relations, and room rates.
• Administered personnel training including education in safety and standard operating procedures.
• Facilitated regular meetings to address emerging or existing issues, optimize team morale, reiterate compliance with workplace health and safety regulations, and ensure smooth communication between departments.

 

Washington Hilton and Tower, Washington, DC, 2007 to 2008

Assistant Controller

• Completed and submitted P&L report and other supporting documents to Director of Finance.

 

Continued

 

 

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Professional Experience continued

 

• Demonstrated sharp attention to detail and accuracy in reviewing revenue and expense discrepancies through consistent F&B (Food & Beverage) and Rooms audits.
• Tracked and resolved tax inconsistencies for all outlets prior to compilation on general ledger.
• Meticulously balanced asset and liability accounts each month to clear all reconcilable items in 30 days and posted journal entries for all month-end accruals before finalizing operating statements.

 

Embassy Suites Hotel, Tyson s Corner, VA, 2004 to 2007

Hotel Controller

• Steered full-scope financial management functions inclusive of accounts payable and receivable, credit management, and administration of all billing including Guest Services.  
• Reliably ensured timely and accurate reporting of financial information as integral member of hotel s executive management team.
• Effectively performed short- and long-term forecasting and conducted annual audits.

 

Doubletree Hotel, Largo, MD, 2002 to 2004

Accounting Manager / Front Office Manager

• Exhibited outstanding versatility in coordinating highly efficient front office operations and accounting functions concurrently.
• Collaboratively consolidated credit card payments and bank accounts daily and monthly, verified purchase orders, and assisted Controller in balancing daily revenue.
• Interviewed, hired, and trained front office staff, consistently emphasizing courtesy, professionalism, team cohesiveness, and procedural compliance. 

 

Doubletree Hotel, Crystal City, VA, 1998 to 2002

Front Office Supervisor

• Supported Front Office Manager in recruiting, interviewing, hiring and training quality talent, conducting performance evaluations, and determining disciplinary action when applicable.
• Monitored and maintained inventory, enforced and ensured policy and procedure compliance, and played an active role in responding to and resolving guest concerns to ensure satisfaction and repeat business.

 

 

Bachelor of Science, Major in Accounting, Strayer University, Washington, DC, 2004

 

 

Certified Hilton Garden Inn General Manager

 

Controller Certification, Hilton Hotels

 

Earned 94% score in Internal Control Training

 

 

Microsoft Office (Word, Excel, Outlook), PeopleSoft and ONQ (Hilton PMS)