yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective

customer-focused restaurant manager eager to apply excellent leadership, organizational, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile

ø  offer 9 years of progressive experience in the restaurant / catering / hospitality arena, with expertise in increasing food and beverage sales and profits

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar reputation

ø  hire, train, and manage top-performing foh and boh teams; strategically  plan staff schedules to meet business needs while containing labor costs

ø  collaborate with senior management, chefs, and staff members to consistently uphold high standards of quality; ensure a safe, clean, and sanitary environment

ø  develop and implement standard operating procedures and company policies, as well as employee training materials

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  prepare accurate business forecasts to determine food, labor, and overhead costs; additionally coordinate food and supply deliveries

ø  dynamic communication, presentation, and relationship management skills

education

university of baltimore, baltimore, md                                                                                                   2009
bachelor of science in applied information technology; business management minor

 

anne arundel community college, arnold, md                                                                                       2004
associate of science in general studies

professional experience

garry s grill & catering, severna park, md                                                                                 2001 c present
assistant general manager / kitchen manager (2008 c present)
kitchen manager (2007 c 2008)
head cook (2004 c 2007)

line cook (2001 c 2004)

• in recognition of outstanding performance, steadily promoted within busy restaurant to attain assistant general manager position entrusted with oversight of more than 40 front- and back-of-house employees
• recruit, hire, train, and manage highly productive staff responsible for providing excellent customer service in a fast-paced environment; conduct regular staff meetings
• in addition to managing day-to-day operations and all kitchen activity, oversee off-premises catering services
• actively perform food prep, wait tables, and manage client relations
• played integral role in the opening of a new restaurant location; developed and implemented new kitchen standards and procedures, designed and introduced new restaurant and catering menus, and strategically planned schedule and workflow for optimal coverage