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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it administrator assignment.

 

career profile

ø  bachelor of applied science in network security and forensics.

ø  over six years of business experience.

ø  comptia a+ certification.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in application and asset migration.

ø  strong abilities in software troubleshooting and correction; proficient in lan, ntfs, fat, active directory, ftp and remedy ticketing system.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

 

professional experience

modis (contracted with saic), chattanooga, tn                                                                                2008 - 2009

technical support agent

      troubleshot and corrected permission issues, enabled and unlocked documents and recorded resolutions.

      utilized remedy ticketing system to document issues and troubleshooting actions.

      escalated unresolved problems to higher-level support.

      coordinated with support services employees to research and document solutions.

 

shannondale assisted living, knoxville, tn                                                                                     2007 - 2008

dietary aide

      served food to patients, washed dishes, cleaned kitchen and handled calls about food supply and menus.

 

parisians, knoxville, tn                                                                                                                   2006 - 2007

sales person

      provided customer service, operated cash register, answered phone calls and merchandised sales floor.

 

shannondale assisted living, knoxville, tn                                                                                     2004 - 2005

dietary aide

      served food to patients, washed dishes, cleaned kitchen and handled calls about food supply and menus.

 

education


fountainhead college of technology, knoxville, tn

bachelor of applied science, network security & forensics, 2006

associate of occupational science, information technology, 2005

 


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a bachelor of applied science in network security and forensics, an associate of occupational science degree in information technology, comptia a+ certification and helpdesk/customer support experience.   to complement this background, i possess demonstrated expertise in systems architecture and development, resource allocation, hardware repair and upgrades and problem resolution, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

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