yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

solutions-focused, performance-driven it manager eager to contribute programming/software expertise as well as dynamic project management, business integration and process enhancement talents toward supporting employer operations.

 

profile

ø  offer progressive it experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  proficiently steer projects from concept through delivery.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

 

recent career achievements

ø  improved clients perception of company s fsa administration services and significantly reduced errors by successfully migrated entire client base of 12,000+ fsa participants to a reliable new web-based platform.

ø  maximized efficiency and decreased error rates by identifying and implementing a host of common-sense process improvements.

ø  innovatively designed, developed and implemented an application using microsoft access/vba for use by the customer service team to track demographic data on incoming calls; used by 50-70 concurrent users and stored an average of 240k records per year.

ø  boosted core measure performance 30% for the first three months, as a result of process refinements and documentation improvements.

 

professional experience

healthscope benefits, inc., little rock, arkansas                                            1999-2004, 2007-present

director of benefits administration & director of information technology (2007-present)

  apply hands-on leadership and collaborative teambuilding practices toward maximizing performance of 16-member team of supervisors, specialists, analysts, and customer service representatives.

  direct cobra administration, retiree billing, and administration of clients flexible spending accounts (fsa), demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

  contribute advanced communication and interpersonal relation skills in preparing and delivering dynamic in-person and web presentations and system demos for current and prospective fsa and cobra clients.

  build and establish key relationships and liaise effectively with senior management, staff, account management team and clients. 

 

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healthscope benefits, inc., little rock, arkansas                                            1999-2004, 2007-present

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senior programmer/analyst (1999-2004)

  strategically defined, developed and managed 30+ program development projects; served as project leader, actively participated in planning and design, and supervised all programmers and analysts, with strong focus on boosting productivity, efficiency and quality of project operations.

  proficiently applied it expertise toward designing, coding and testing over 300 computer programs on an openvms operating system using sas and dec cobol programming languages.

  created an insurance enrollment database application with an auto-run installation cd, in microsoft access/vba for distribution to key clients.

 

delta dental of arkansas, sherwood, arkansas                                                                          2005-2007

senior programmer/analyst

  exhibited solid leadership qualities in managing 50+ program development projects.

  designed, coded, and tested over 120 computer programs and over 60 automated processes.

  identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  effectively created a variety of web-based applications in asp.net with a vb.net back end.

 

jefferson regional medical center, pine bluff, arkansas                                                         2004-2005

quality-management project manager

  relied upon to lend it expertise in managing entire hospital s publicly-reported clinical performance data submission process.

  supervised, mentored and motivated medical record abstractors and chart review nurses, playing an instrumental role in the development of top performing team members.

  created more than 200 data extraction queries using the query/400 tool on an as/400.

 

prior experience

 

systems engineer - electronic data systems (eds) corp., little rock, arkansas, 1998-1999

portfolio manager/chief operating officer - combs equity management, inc., little rock, arkansas, 1992-1998

 

education

master of science in mathematics - new mexico state university, las cruces, nm

bachelor of science in mathematics, minor in east asian studies & applied optics - rose-hulman institute of technology, terre haute, in

 

technical skills

computer languages: visual basic (vb6 and vb.net), vba, sas, html, javascript, cobol, assembler, dcl, jcl, rpg, pascal, delphi, winbatch, c-sharp (c#), pl/i, and unibasic

database utilities and statistical analysis tools: sql, ms access, toad for oracle, vsam, xml, fdl, query/400, and btrieve