banquet captain (manager)

results-oriented food service/hospitality professional with proven capacity to handle variable functions necessary in managing a successful banquet department. dynamic communicator and persuasive speaker, able to forge meaningful associates with clients, colleagues, and management. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs. knowledgeable of labor cost reduction including simultaneously maintaining efficiency of station setup. supported success of events with strong menu planning skills for weddings and business dinners.

 

banquet operations / leadership / service maintenance / client relations / time management

written & verbal communication / professional development and training / menu planning

 

technical competencies: excel, microsoft word, micros, delphi

professional experience

significant accomplishments

  successfully spearheaded ritz-carlton banquet department that initially held an overall ranking of #39 but rose to #4 throughout the company, the best score of all our properties on the east coast.

  skillfully overhauled the whole banquet department including re-training the assistants and captains to follow the vision that "we are ladies and gentlemen serving ladies and gentlemen.

  salvaged the company thousands of dollars in labor costs by incorporating a scheduling method called staggering that delivers more production from less manpower.

  inventoried food costs and usage during functions to continue saving the kitchen department food costs in the instance the function did not reach full capacity.

banquet captain (manager), 06/2004 c 05/2009
ritz-carlton hotel, philadelphia, pa

oversaw all banquet department operations purchasing, personnel, operations, and inventory management. verified staff compliance with internal policies and immediately addressed staff insubordination with comparable discipline. consistently maintained successful relations with clients, internal and external, and advised banquet department on the best methods of surpassing service standards.

• directed the professional success of banquet captains and housemen and kept an open door policy for all staff to discuss employment concerns in a formal or general atmosphere
• maintained genuine interest in satisfying clients and offering service worthy of excellent ratings.
• accurately calculated clients bills, personally delivered them, and remedied any modifications.
• enhanced professional development by attending various pre- and post-conferences and earned t.i.p.s certification.

 

assistant banquet manager, 05/2003 c 06/2004      

valley forge hilton hotel, valley forge, pa

collaborated with the banquet director in guaranteeing patrons a superb dining and social experience. managed the banquet department including procured alcoholic beverages and additional supplies for use within the beverage department. enhanced the professional development of newly hired bartenders and wait staff and addressed any discrepancies between expected performance and actual performance.

• advised the sales department and kitchen to adhere to established standards of banquet setup.
• administered department budgets by addressing fiscal concerns such as labor and cost expenses by appropriately scheduling servers and housemen.
• scheduled staff in an efficient manner and reduced labor costs when necessary.

 

 

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banquet captain, 07/2001 c 06/2003

loews hotel, philadelphia, pa

managed the supplies and inventory of the banquet department within a high volume luxury hotel. verified that banquet operations remained efficient and consistent in customer satisfaction and addressed any deficiencies with the banquet director.

• directed the professional success of a team of 25 servers and advised the team in customer relations, presentation, and proper use of food service acumen.

  

banquet server, 01/1995 c 07/1997
marriott hotel, philadelphia, pa

• implemented creativity and strong knowledge of food service in preparing banquet rooms for several guests including designing centerpieces, building elegant buffets, and functioned as bartender when necessary.

education

bachelor business administration/hospitality management (gpa: 3.0)

canterbury university, chelshire united kingdom

• study abroad, canterbury university

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                            

 

 

 

 

 

 

 

 

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my years of banquet management experience and strong client relations ability to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as banquet manager, assistant banquet manager, banquet captain, and banquet server is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in banquet operations oversight. i consistently communicate the corporate vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure that goals are met and developing action plans to achieve those goals. thereafter, i prepare recommendations for improvements in policies, controls, new methods, and other changes to improve the efficiency of operations leading to significant revenue growth and client satisfaction.

 

during my career, i ve gained notable experience leading and training other employees in the appropriate procedures related to the overall administration the banquet department. my professional background also includes a proven expertise in budgeting and estimating, quality control, purchasing, sales and negotiations, and effectively communicating with other clients and members of the team, verbally and in writing.

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

kevin e, mabine, sr.

enclosure