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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

~ Objective ~

 

Eager to contribute extensive talents in customer service/support, office administration, and computer operations toward supporting a dynamic organization in maximizing performance and productivity.

 

~ Areas of Expertise ~

 

  Billing and Vendor Relations                    Spreadsheets and Databases                Customer Service & Support

  Problem Analysis/Resolution                   Accounting and Payroll                          Office Software/Technology

  Inventory Management                Data Entry & Management                     Planning and Scheduling

 

~ Professional Experience ~

 

Boyle Plumbing, Windsor, CA, 2008 to present

Office Administrator

  • Apply exemplary multi-tasking expertise to answer incoming calls, order parts, track project progress with plumbers, and follow up on estimates.
  • Administer ServiCom application which organizes customer data and appointments.
  • Proactively interface with Home Warranty insurance companies regarding eligibility for coverage.

 

Corporate Image Marketing, Inc., Santa Rosa, CA, 1999 to 2008    

Operations Manager        (2002 to 2008)

  • With minimal training and no prior knowledge of accounting, advanced to assume functions of former Controller; successfully steered financial management operations spanning accounts payable and receivable, payroll, payroll taxes, and collections.
  • Performed quarterly and annual IRS and EDD reporting, prepared employee W-2s and vendor 1099s, and cultivated strong relationships with suppliers.
  • Leveraged well-honed administrative talents to effectively maintain personnel records and all company and customer files.

 

Systems Manager / Customer Service / Data Entry        (1999 to 2008)

  • Seamlessly coordinated efforts with telecom providers and phone/equipment vendors to expedite installation of T-1 s and DID lines during company s physical move; achieved minimal down time when moving critical IVR system.
  • Updated and maintained spreadsheet containing routing status for 1,600 toll-free numbers.
  • Exercised outstanding organizational strengths to set up new customers in IVR system, billing application and client database, communicate regularly with 3rd party providers, respond to customer inquiries and problems, and navigate monthly customer billing.
  • Routed existing toll-free numbers and identified new numbers via national SMS database.
  • Entrusted to maintain critical data such as sales, cancellations, commissions, and bonuses.

 

Earlier experience includes Customer Service / Data Entry role with ABCO Communications, Inc., Rohnert Park, CA, 1994 to 1999.

 

~ Education ~

 

Associate s Degree in Computer Science (in progress), Santa Rosa Junior College, Santa Rosa, CA 

         Current GPA: 3.8

 

~ Computer Skills ~

 

QuickBooks, Microsoft Office Suite (Word, Excel, Works, Access, Publisher)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As noted in my accompanying resume, I bring to you proficiency in customer relations, outstanding computer/software skills, and an excellent blend of talents in accounting, vendor relations, payroll processing, and records maintenance. To complement these qualifications, I offer solid organizational and communication skills which are paramount as a <insert job title/position>.

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through diligence, versatility, and dynamic interpersonal and communication skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

 

Date

 

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your company as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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