career profile

skilled operations manager with solid ability to direct and run a daily operation spanning many departments and workgroups, union and non-union, while interfacing with local, state, and federal agencies. pursuing pmp certification and gaining project management experience daily. consistent leader with strength to lead 46 employees in 3 departments within an organization capturing $5mm daily.

 

project management	risk management	planning and evaluating
quality assurance	contracting/procurement	organizational awareness
asset management	team building	problem solving / reasoning

 

career history

system operations control center manager, 1996 to present                                                                  

expressjet / continental express airlines

         led system operations control center operations with a focus on teambuilding and leadership while increasing safety awareness and improving deliverables.

         direct the professional success of 3 departments including 6 managers and 46 staff members.

         collaborate and liaise with the federal aviation administration as the point person tasked with bringing immediate resolution of concerns about flight issues.

         stood as lead point person to address possible emergencies and responsible for giving permission to commence emergency response procedures.

         interface with airport authorities, local, state, federal, and international agencies to remain aware of new and changing trends affecting the aviation industry and the airline.

         generate activity reports demonstrating the performance statistics for vice presidents and ceos.

         verify accuracy of staff s logs to internal safety, federal aviation administration and national transportation safety board inquiries.

         oversee new product line planning, implementation, and launch on behalf of the company.

career highlights

-         streamlined and increased productivity of entire system control center departments by reducing personnel by 8% and strategizing to enhance the procedural systems.

-         governed operations including 1300+ flights daily with a 99.6% completion rate each month.

-         instituted quality assurance methods that resulted in $2mm in annual cost savings.

-         entrusted to oversee the system control center for entire airline and internal operations force of 3 departments with 46 direct reports operational revenue $5mm daily. 

 

aircraft dispatcher, 1989 to 1996

continental express airlines                                                                                                                  

• oversaw 100+ flights and 20-25 aircraft while sharing equal and joint responsibility with the pilot in command for the safety and operational control of the flight.
• authorized, regulated, controlled, and terminated aircraft flights in accordance with company and governmental regulations and policies to ensure safety.
• reviewed and evaluated weather information to determine potential flight safety hazards and to select the preferred and most economical route of flight.
• computed the amount of fuel required, distance of flight, maintenance limitations, weather conditions, and other factors affecting safety of flight using company and faa established guidelines.
• authorized by the faa to delay, divert, or cancel a flight if unsafe conditions pose a threat to the safety of the aircraft, passengers, cargo, or flight.
• monitored weather conditions, aircraft position reports, aeronautical navigation charts and aircraft radio calls to evaluate the progress and safety of the flight.
• advised the pilot in command of significant changes to weather or the flight plan and recommends changes as required for the continued safe operation of the flight.
• assisted the pilot in command of an aircraft with emergencies by providing any assistance necessary to ensure safe completion of the flight.

 

ramp supervisor

continental airlines                                                                                                                               

• directed loading of cargo onto aircraft of 30-40 flights by ramp support personnel.
• analyzed and applied performance limitations to aircraft due to weather conditions.
• trained and mentored and reviewed work performance and met with agents to ensure their performance, attendance, and appearance meet company requirements.
• prepared staffing schedule to ensure agents are strategically utilized.
• ensured that all ramp vehicles and equipment are properly maintained.
  
  

commercial electrician

electric power equipment company                                                                                                      

         engaged in self directed wiring of custom electrical switchgear projects.

 

****additional experience as us army reserve officer (1lt), intelligence group and us army enlisted (sgt), intelligence analyst***                                                                                                                                            

education

• currently project management professional certification
• geographic information systems analyst certificate from cy fair college c dec 2008
• russian language school at the defense language institute certification
• intelligence analyst
• officer candidate school c commissioned
• federal aviation administration license for aircraft dispatcher
• management development courses at continental airlines

activities & affiliations

 

• phi theta kappa honor society
• coordinate and run church mission s trip to mexico and ecuador